Patient Services Team Leader

5 months ago


Carnforth, United Kingdom Better2Know Full time

**Overview**

Better2Know is an award winning global private provider of Sexual Health testing services. We offer patients fast, confidential and anonymous testing and results across the UK, Ireland and Internationally. We are the GP Bullhound's 4th fastest growing tech company in the North. Better2Know is headquartered in Kirkby Lonsdale and has offices in Malaga and Cape Town.

This position is responsible for the team who provide an excellent patient experience for all Better2Know patients along their patient pathway including results reporting and management, stock management, responding to patient feedback. The position will produce and present reports to management on team KPIs and implement successful team performance improvement plans.
- Improving team performance using data led metrics
- Developing team training
- Leading by examples in sales techniques and conversions
- Managing and reporting team performance and improvement
- Ensuring all patient orders and requests are fulfilled
- Support International Expansion
- Dealing with complaints and feedback

**Person Specification**

The ideal person will have
- Inbound telephone sales team leader/ management experience
- Track record of data analysis to understand and drive performance
- Proven ability to improve the team skills
- Understand different ways of motivating people cross-culturally
- Excellent IT skills e.g. word, excel, internet
- Excellent command of written and spoken English and an excellent telephone manner
- High levels of patient care and compassion
- Good organisational skills
- Ability to get stuff done
- Willingness to learn about Sexual Health
- Excellent attention to detail
- Enthusiasm about new challenges

The successful person may have:

- Experience of motivating a sales team
- Nursing/ Counselling Qualification/ Experience
- PA experience
- Healthcare experience

**NO AGENCIES PLEASE**
- Better2Know reserves the right to make reasonable changes to any of your terms and conditions of employment including but not limited to your hours of work, place of work and duties._

This document is not a contract of employment.

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Carnforth: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Team management: 2 years (preferred)
- Data Analysis: 1 year (preferred)

Work Location: In person



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