Dior Ambassador

**POSITION**: Beauty Consultant
- Maternity Cover

**DEPARTMENT**:Retail

**LOCATION**: Jarrolds Norwich

**REPORTS TO**: Counter Manager

As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that benefits Parfums Christian Dior at all times.

**MAIN RESPONSIBILITIES**

**SALES**:

- To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
- To be aware of and achieve or exceed sales targets, as set by your line manager
- To pro - actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

KPI - To achieve set sales targets

**SERVICE**:

- To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
- To initiate contact with clients and welcome them both on counter and through traffic stopping
- To develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients
- To educate clients on Parfums Christian Dior products and the brand

KPI - to achieve target for Mystery Shopping

**GENERAL**:

- To participate in merchandise management and ensure that it is in line with Corporate guidelines
- To monitor stock levels, report any issues and ensure that there are sufficient levels
- To adhere to all company procedures and policies, as outlined in the employee handbook
- To update ipos tool with client data including all sales and client profile
- To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)

**PERSON SPECIFICATION**:
In order to be successful in this role, you will be:

- Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate
- Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service
- You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity
- Self confident, you will be able to approach and engage with customers at ease, using your strong selling skills
- Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior

**Previous experience working in a luxury, consultative sales role is required.**

**Experience in beauty and/or fragrance sales is advantageous**

**Job Types**: Part-time, Fixed term contract
Part-time hours: 15 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Sick pay
- Wellness programme

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Norwich, NR2 1JF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Beauty/Fragrance Sales: 3 years (preferred)

Work Location: In person