Team Leader

4 weeks ago

Southampton, United Kingdom Two Saints Full time

**Salary: £23,819 progressing to £26,466**

**Hours: 37**

**Notes: Driving licence and access to your own car is essential for this role.**

You will manage a small team of recovery workers in two new exciting contracts which will deliver Housing First to some of the most complex clients and community support to clients in lower support housing. You will enjoy supporting others and helping them to progress and achieve their goals. Your positive attitude towards your work and your team will help to contribute to a great working environment. You will have a calm and personable manner and be resilient to potentially difficult situations. You will have excellent organisation skills and a passion for working with complex people.

**MAIN RESPONSIBILITIES**:

- You will support your team to achieve their potential through regular staff supervision, coaching, training and induction
- Hold a small caseload of clients when required
- Further support your team where needed with their workload
- Manage staff annual leave, plan rotas and organise cover for absences ensuring adequate cover at all times
- Work flexibly where needed and empower your team to work flexibly when engaging with the hard to reach clients
- Ensure an effective and timely response to all complaints and safeguarding issues taking appropriate action
- You will be involved in the recruitment of staff for your team
- You will attend meetings and represent the service to key stakeholders
- Increase presence of service in the local area to help win tenders and maintain current contracts
- Liaise with accommodation providers to develop an excellent working relationship
- Facilitate and monitor client support
- Provide reports and data where needed
- Be part of the on-call service
- Attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern
- Work flexibly across all areas of operation where required and prior notice given

**Attributes & Values**:

- Clear verbal and written English and great communication skills
- Good understanding of IT and keyboard skills
- Polite, assertive manner
- Passion for working in a client/customer facing role
- Have an interest and genuine concern for homelessness and related issues
- Knowledge of voluntary and statutory agencies would be an advantage
- Some experience of this sector would be an advantage
- Knowledge of best practice in supporting people with drug/alcohol and/or mental ill health issues, including realistic harm reduction approaches
- Flexible to meet the needs of the service.
- ** Important: Driving licence and access to your own car is essential for this role.

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