Supervisor
5 days ago
**Job description**
HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 14,700 employees worldwide. As the most important interface to our customers, you have a passion for our products and act as brand ambassador for HUGO BOSS. Join a team that creates an exceptional brand and shopping experience with enthusiasm, fun and expertise because to create something extraordinary, we must explore new paths together. Shape your personal future at HUGO BOSS
General
As a Store Supervisor, you are responsible to monitor & manage all store areas & team members to drive commercial success and take on any operational tasks connected with this in the absence of the Store Manager.
Product
- Responsible for all merchandise related processes
- Responsible for collecting, sharing & communicating merchandise feedback
- Responsible for stock & loss management
Performance
- Responsible for achieving targets by target breakdown, communication, follow-up, putting action plans in place & reporting all store KPIs
- Responsible for all operations for loss prevention
- Build & maintain a strong commercial awareness of competitors & local markets
Customer Service & CRM
- Identify & develop Clienteling to maintain a loyal customer base
- CRM data gathering & quality management
- Support General Store Manager / Responsible for transaction, complaint & return handling
Processes & Systems
- Responsible that all company policies & procedures are followed (Health & Safety, Store Operations Manual, Retail Teamwear etc.)
- Proficient utilization of business systems & latest technology
- Experience in a similar position where the ability to set, meet & exceed targets has been demonstrated
- Previous experience in supervising a team by leading, motivating & developing
- Commercial mindset
- Excellent communication skills at all levels
- Ability to be flexible & adaptable to the need of the business
- Experience in networking & building relationships
- Proficient utilization of business systems & latest technology
- Willingness to constantly learn & develop
- Passionate & knowledgeable about the brand
- Fluent in a second language would be an advantage (spoken & written)
**Additional information**
WHAT YOU CAN EXPECT
In your role as a store supervisor, you act as an inspirational role model and support the Store Manager to monitor and manage all store areas and team members in the KPI achievement with a tireless drive to deliver excellent customer service.
- Full responsibility of all store areas and team members in the absence of the Store Manager
- Responsible for driving the team to achieve the location's performance targets and KPIs
- Implement and maintain a customer centric mindset to build a loyal customer base
- Drive the use of all available tools and ensure procedures are executed and policies followed
- Build and maintain awareness of our competitors and local markets by sharing any relevant findings with your Area Manager and retail team
YOUR PROFILE
- Previous experience in a similar supervisor role within a fashion and lifestyle retail environment
- Excellent leadership and people management skills
- Ability to be flexible and adaptable to the need of the business
- Demonstrate strong commercial acumen and brand knowledge
- Willingness to constantly learn & develop
- Excellent communication skills at all levels, both written and verbal
- Experience in networking & building relationships
YOUR BENEFITS
- Competitive salary, commission and attractive benefits
- Global career paths for specialists and leadership
- Tailored trainings and development opportunities
- International and inspirational working environment with a dynamic work culture
Job Reference: BRI00614
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