Workforce Management Graduate

3 weeks ago

Penrith, United Kingdom fibrus Full time

**JOB TITLE: WFM Graduate**

**JOB LOCATION: Cumbria**

**TERMS: 1 year Graduate Programme**

**THE JOB**

Are you a recent graduate ready to join an innovative company, that puts their people first Join our 1 year Graduate Programme to kickstart your career in the Telecoms industry. You would be joining a team of dedicated and passionate people who work hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Cumbria.

**WHY CHOOSE US?**
- **Enhanced Training**:We want to make sure you’re given every opportunity to succeed in your new role. Alongside job specific training you will be supported through a 3-month, Fibrus own, “Business Essentials” course.
- **Mentorship**:Every Graduate that joins Fibrus will have the support of their new manager, and you will also have a mentor to guide you through your year with us. Both your manager and your mentor will be committed to guiding you towards success.
- **Hands-on Experience**:You will gain invaluable experience through owning your own projects and pieces of work with the support of experts in your chosen field.
- **A positive, inclusive culture**:We like to do things “the Fibrus way”. As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.

**WHAT WILL YOU BE DOING?**
- Analysing trends, market insights and other relevant data to forecast contact volumes.
- Supporting with developing capacity plans based on forecasts.
- Assisting with management of staff schedules aligned with forecasting.
- Optimise schedules to ensure adequate cover during peak hours
- Supporting with creating a flexible working schedule for our people that promotes a healthy work life balance.
- Monitoring and analysing real-time data.
- Generating reports and supporting with presenting back on key metrics.

**WHAT WILL YOU BRING?**
- You will be a recent graduate in relevant discipline, Eg - Business Management, Data Analytics.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- The ability to interpret data and bring solutions based on the analytics
- Ability to thrive in a fast-paced and dynamic work environment.
- Previous experience from a placement year would be beneficial

**OUR RECRUITMENT PROCESS**

Stage 1: A 15 minute screening call with a Recruiter, to learn more about you and your future career goals.

Stage 2: A brief, online assessment.

Stage 3: An interview with a Recruiter and the Hiring Manager for your chosen department. Your Recruiter will brief you on anything you need to prepare for this in advance.

If you require any reasonable adjustments, that is not a problem. Please make your Recruiter aware on the initial screening call. We wish you the best of luck and thank you for your interest in Fibrus

**Job Types**: Fixed term contract, Graduate
Contract length: 12 months

**Benefits**:

- Company events
- Company pension
- Employee mentoring programme
- Enhanced maternity leave
- Financial planning services
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Penrith, CA11 0AH

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