Customer Service Support

4 months ago

Bermondsey, United Kingdom Natoora Ltd Full time

**About Natoora**

We are a fast-growing company with a clear mission: to revolutionise the food system.

With hubs in London, Paris, Milan, New York, Los Angeles, Melbourne and Copenhagen, we’re creating access to consciously-produced and grown food at a scale unparalleled by anyone else in the industry. Since 2004, we have been building a unique supply chain that connects chefs and home cooks alike to an ever-growing community of independent growers, co-operatives and producers.

From the way food is grown, reared and produced to how it gets into kitchens, we’re breaking down barriers built up by the industrial system and sparking a grassroots movement for a better future of food. This is your chance to be a part of it.

**About the job**

As a Customer Service Assistant you’ll be a part of a dynamic, responsive team that is driving real change by being the main point of contact for our customers. We are looking for someone genuinely excited to help our chefs and work as a team. We believe human relationships are the most important part of our supply chain.

**Responsibilities**
- Providing excellent customer service for our key accounts
- Data analysis to help to shape our future sales strategy
- Sharing information and updating chefs on our produce
- Administering a very busy wholesale department
- Managing customer invoices and credit notes
- Data input
- Analysis of customers data

**You**
- A passion for food and the restaurants we supply
- Excellent communication skills - both written and verbal
- Ability to hit the ground running. You’ll enjoy working autonomously as well as part of a tight-knit team
- Strong IT skills, with Excel experience a bonus
- Good attention to detail
- Ability to multitask in a dynamic, fast-paced environment
- Reliability and professionalism
- Ability to work to deadlines and under pressure at times

**Perks**
- Natoora produce at a significant discount
- Your birthday off*
- Lunch
- Kitchen stocked by our own growers and producers

*_Once you’ve hit the 6 month mark_

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- Day shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Discovery Place Bermondsey: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you need visa sponsorship in the future?

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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