Senior Associate

5 months ago

Welwyn Garden City, United Kingdom WTW Full time

Ever increasing levels of pensions governance, coupled with employers reducing their in-house pensions resource, mean that high-quality trustee secretariat, governance and pensions outsourcing services are in demand. GPS is one of the UK’s leading providers across these key areas.

GPS is a key growth area within our Outsourcing GB function; a global line of business whose revenue is primarily driven by providing outsourced administration services to occupational pension funds working with some of the world’s leading organisations.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. The location for the role is flexible, with travel requirements driven by client and business need.

**The Role**
- You will be responsible for preparing trustee discretionary cases, including; Death discretionary / early ill-health retirement case management; Complaints escalated through the IDRP process; Pensions transfer referrals (in response to Section 125 of the Pensions Act, 2021).
- Specifically, you will be responsible for gathering and analysing the required information, preparing a comprehensive case summary with recommendation for the trustees, and day-to-day queries. You will also be responsible for monitoring referrals to the CMU and ensuring that work is delivered to a high standard and within agreed service levels.
- Your role will also require you to address member complaints. This will require liaising with key stakeholders (internal and external) to collate the required information / evidence; and drafting an objective based response that clearly addresses their concern(s).
- You will support the GPS team to deliver exceptional trustee secretariat, governance and pensions outsourcing services. In particular, you will have strong minute taking skills and understand what is required when arranging a trustee meeting, including follow up actions (e.g. action log / annual planner)
- You will build a network within the wider WTW business, quickly building trusting relationships internally and externally with clients and advisers.
- Managing client commercials to ensure client profitability, by recording time appropriately, ensuring that billing completed on time across your own portfolio of clients, and identifying opportunities for revenue growth.
- You will be a thought leader and share lessons learnt and growth opportunities with your colleagues. Thinking outside the box you will embrace new challenges and opportunities to develop yourself and the role.

**The Requirements**
- Intermediate level knowledge of Microsoft Excel, Word and Outlook.
- Understands the need for change; is comfortable with ambiguous and uncertain situations; easily adapts to changing circumstances or demands and helps others on the team.
- Excellent verbal and written communication skills, with the ability to communicate, empathise, and influence with confidence and clarity at all levels.
- Good commercial acumen and awareness.
- A strong drive for excellence and quality execution, with exceptional attention to detail.
- Demonstrable intellectual curiosity, positive attitude, and a willingness to embrace change.
- Exceptional organisational skills and an ability to effectively prioritise work, working to tight deadlines without diluting the quality of work.
- Excellent interpersonal and communication skills, with the ability to develop internal and external relationships.
- Ability to work both collaboratively and independently. In depth knowledge and understanding of regulatory frameworks and statutory requirements for DB and DC pension schemes.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

**Equal Opportunity Employer

  • Senior Lettings Associate

    3 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Full time

    {"title": "Senior Lettings Associate & Valuer", "company": "Ashtons", "location": "Welwyn Garden City", "job_type": "Full-time", "industry": "Estate Agency", "experience": "5+ years", "qualifications": "ARLA Qualification", "responsibilities": ["Negotiating lettings contracts", "Managing and mentoring staff", "Building market share", "Providing accurate...

  • Senior Lettings Associate

    3 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Full time

    {"title": "Senior Lettings Associate & Valuer", "company": "Ashtons", "location": "Welwyn Garden City", "job_type": "Full-time", "industry": "Estate Agency", "experience": "5+ years", "qualifications": "ARLA Qualification", "responsibilities": ["Negotiating lettings contracts", "Managing and mentoring staff", "Building market share", "Providing accurate...

  • Senior Lettings Associate and Valuer

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom Rayner Personnel Full time

    Senior Lettings Associate and ValuerWe are seeking a highly skilled and experienced Senior Lettings Associate and Valuer to join our team in Welwyn Garden City. As a key member of our award-winning team, you will play a crucial role in driving our momentum forward and contributing to our success.About the RoleThe successful candidate will be a proactive and...

  • Senior Lettings Associate and Valuer

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom Rayner Personnel Full time

    Senior Lettings Associate and ValuerWe are seeking a highly skilled and experienced Senior Lettings Associate and Valuer to join our team in Welwyn Garden City. As a key member of our award-winning team, you will play a crucial role in driving our momentum forward and contributing to our success.About the RoleThe successful candidate will be a proactive and...

  • Senior Lettings Associate and Valuer

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom Rayner Personnel Full time

    Senior Lettings Associate and ValuerWe are seeking a highly skilled and experienced Senior Lettings Associate and Valuer to join our team in Welwyn Garden City. As a key member of our award-winning team, you will play a crucial role in driving our momentum forward and contributing to our success.About the RoleThe successful candidate will be a proactive and...

  • Senior Lettings Associate and Valuer

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom Rayner Personnel Full time

    Senior Lettings Associate and ValuerWe are seeking a highly skilled and experienced Senior Lettings Associate and Valuer to join our team in Welwyn Garden City. As a key member of our award-winning team, you will play a crucial role in driving our momentum forward and contributing to our success.About the RoleThe successful candidate will be a proactive and...

  • Senior Lettings Associate

    3 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Full time

    About AshtonsAshtons is a leading estate agency practice with a rich history of delivering exceptional service and results. With a strong presence in Hertfordshire, we have established ourselves as a trusted partner for property owners and tenants alike.The RoleWe are seeking a highly skilled and experienced Senior Lettings Associate & Valuer to join our...

  • Senior Lettings Associate

    3 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Full time

    About AshtonsAshtons is a leading estate agency practice with a rich history of delivering exceptional service and results. With a strong presence in Hertfordshire, we have established ourselves as a trusted partner for property owners and tenants alike.The RoleWe are seeking a highly skilled and experienced Senior Lettings Associate & Valuer to join our...

  • Senior Lettings Associate

    3 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Full time

    About AshtonsWe are a leading estate agency practice with a strong presence in Hertfordshire, offering a range of services including estate agency, letting agency, and new homes. Our team of over 120 enthusiastic and professionally minded individuals is dedicated to providing exceptional service to our clients.The RoleWe are seeking a Senior Lettings...

  • Senior Lettings Associate

    3 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Full time

    About AshtonsWe are a leading estate agency practice with a strong presence in Hertfordshire, offering a range of services including estate agency, letting agency, and new homes. Our team of over 120 enthusiastic and professionally minded individuals is dedicated to providing exceptional service to our clients.The RoleWe are seeking a Senior Lettings...

  • Senior Lettings Associate

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Estate Agents Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Lettings Associate & Valuer to join our award-winning team at Ashtons Estate Agents. As a key member of our Lettings Department, you will play a crucial role in driving our business forward and delivering exceptional service to our clients.Key ResponsibilitiesProactively win new business...

  • Senior Lettings Associate

    1 month ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Estate Agents Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Lettings Associate & Valuer to join our award-winning team at Ashtons Estate Agents. As a key member of our Lettings Department, you will play a crucial role in driving our business forward and delivering exceptional service to our clients.Key ResponsibilitiesProactively win new business...

  • Senior Lettings Associate

    2 months ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Estate Agents Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Lettings Associate & Valuer to join our award-winning team at Ashtons Estate Agents. As a key member of our Lettings Department, you will play a crucial role in driving business growth and delivering exceptional service to our clients.Key ResponsibilitiesProactively build and maintain...

  • Senior Lettings Associate

    3 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Estate Agents Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Lettings Associate & Valuer to join our award-winning team at Ashtons Estate Agents. As a key member of our Lettings Department, you will play a crucial role in driving business growth and delivering exceptional service to our clients.Key ResponsibilitiesProactively build and maintain...

  • Senior Lettings Associate

    1 week ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Estate Agents Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Lettings Associate & Valuer to join our award-winning team at Ashtons Estate Agents. As a key member of our Lettings Department, you will be responsible for driving business growth, managing and mentoring staff, and providing exceptional service to our clients.Key Responsibilities:Building...

  • Senior Lettings Associate

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Estate Agents Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Lettings Associate & Valuer to join our award-winning team at Ashtons Estate Agents. As a key member of our Lettings Department, you will be responsible for driving business growth, managing and mentoring staff, and providing exceptional service to our clients.Key ResponsibilitiesBuild and...

  • Senior Lettings Associate

    2 months ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Estate Agents Full time

    About the Role:We are seeking a highly skilled and experienced Senior Lettings Associate & Valuer to join our award-winning team at Ashtons Estate Agents. As a key member of our Lettings Department, you will play a crucial role in driving business growth and delivering exceptional service to our clients.Key Responsibilities:Build and maintain strong...

  • Senior Lettings Associate

    2 months ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Estate Agents Full time

    About the Role:We are seeking a highly skilled and experienced Senior Lettings Associate & Valuer to join our award-winning team at Ashtons Estate Agents. As a key member of our Lettings Department, you will play a crucial role in driving business growth and delivering exceptional service to our clients.Key Responsibilities:Build and maintain strong...

  • Senior Lettings Associate

    2 weeks ago

    Welwyn Garden City, Hertfordshire, United Kingdom Ashtons Estate Agents Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Lettings Associate & Valuer to join our award-winning team at Ashtons Estate Agents. As a key member of our Lettings Department, you will be responsible for driving business growth, managing and mentoring staff, and providing exceptional service to our clients.Key ResponsibilitiesBuild and...

  • Associate Director

    5 months ago

    Welwyn Garden City, United Kingdom NHS Hertfordshire and West Essex Integrated Care Board Full time

    The Associate Director - People Services is a key member of the ICS People Function senior leadership team. The People Directorate provides the internal HR function for Hertfordshire and West Essex ICB. The Associate Director of People Services will lead and manage the HR function, acting as the key HR specialist in HWE ICB. They will have corporate...