Facilities Coordinator
6 months ago
JLL supports the Whole You, personally and professionally.
Facilities Coordinator (FC) Job Specification
Key Responsibilities and Deliverables
Customer Service
Deliver excellent customer service to meet client expectations.
Build and develop effective relationships with customers at all levels.
Support reception by covering breaks and absence as required by the RFM/Client
Site Operations
Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner.
Manage all the requests on the Facilities helpdesk and liaise with JLL M&E team & service providers.
Ensure we are delivering client KPIs as identified within the agreed LCA (Local Country Agreement)
Keep accurate and update records of health & safety files plan.
Process and control purchase orders, invoices, and work orders.
Provide cover for the AFM during periods of absence.
Support the completion of reports and documentation to meet required deadlines.
Carry out regular site inspections and log any issue on helpdesk ticketing system.
Visit sites and properties in accordance with the site visit programme issued by the RFM.
Facilities (property/portfolio) Management - Supporting the RFM to:
Ensure we are delivering client KPIs as identified within the agreed PMA (Property Management Agreement)
Assist in the delivery of “Instinct” (customer experience) operational initiatives across your portfolio in close liaison with our service partners.
Ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PAM Process Hub site (Connect)
Liaise with occupier representatives referring matters upwards only if they cannot be resolved at local level.
Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s).
Assist in the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices.
Assist the building’s “Social Responsible Management” (H&S and environmental/sustainability) activities.
Assist in the management of the buildings’ plant and equipment. Will be responsible for building management systems where appropriate.
Assist in the implementation of minor housekeeping tasks.
Help prepare site regulations and issue permits to work for all contractor activities on site.
Establish and maintain proper site records in accordance with best practice rules.
Visit sites and properties in accordance with the site visit programme issued by the RFM.
Required Qualifications, Skills, and Experience
Solid stakeholder management skills and an ability to understand business ideas.
Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background.
Supportive in driving operational business change.
Strong organisation skills and excellent communication skills, both verbal and written
Driven to achieve results.
This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.
**Location**:
On-site -Bourne End, Buckinghamshire, GBR
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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