Mortgage and Protection Administrator

1 month ago

London, United Kingdom Capital Fortune Full time

We are a small bespoke specialist mortgage Broker with office in the City of London ( near Bank station) We pride ourselves on excellence in our commitment and service to its clients.

This is an ideal role for someone looking to work in the City and enhance their career in Finance.

**Skills**
- Clear, articulate, professional oral and written communications
- Ability to work in partnership with customers to obtain a fully requested list of documentation within tight and specific timescales
- Complete awareness of risk factors
- Ability to assess client affordability based on income and to forensically assess bank statements to calculate outgoings and to highlight any irregular payments
- Ability to use and record notes effectively on a Client Management System
- Ability to effectively work as part of a team and prioritise cases
- Ability to work to specific key performance indicators as they relate to service level times, errors and customer service feedback
- Technical knowledge and trouble-shooting on basic IT issues, escalating issues where necessary to our external IT support
- General admin duties for office management (petty cash, shredding process, filing)
- Strong problem-solver
- Appreciation and drive to implement a first class quality and customer experience, to paying customers, lending customers, other team members and our suppliers
- Ability to assess both lending risk and appetite of lenders and to facilitate all business requirements to mitigate risk, through clear understanding of the type and volume of documents to both mitigate risk and enable a fully informed, ‘warts and all’ lending decision
- Ability to pro-actively form judgements regarding risk and implement processes to effectively and efficiently safeguard our lenders, clients business, and the business whilst meeting aims

**Experience**
- Minimum 1 to 2 years Protection and Mortgage Administration or Finance
- In risk assessment and compliance
- Managing individual cases from both a business/lender/client perspective
- In a driven, customer focused, fast paced, busy environment
- Implementing targets and ensuring strong individual and team results
- Use of spreadsheets Excel
- Complaint handling and ensuring a win/win outcome

**Attitude**
- Proactive, direct, organised self - starter
- High standards and delivering on 100% of promises
- Strong Ambition and Drive
- Results Driven
- Process Driven
- Ability to Inspect everything they expect
- Takes responsibility - no excuses
- Proactive, organised, and a self-starter. Show initiative at all times with a positive and articulate demeanour alongside engaging and interpersonal skills.
- High level of Self Awareness

**Salary**: £25,000.00-£32,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Mortgage or Finance: 1 year (required)

Work Location: One location

Reference ID: CF/Admin/Feb23
Expected start date: 27/02/2023

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