Brackenrigg Supervisor

The Brackenrigg Inn has recently been acquired by Another Place hotel collection as an extension to the experience at Another Place, The Lake. Our vision is to take the ethos from our hotel and extend it to this new pub with rooms - where warm hospitality and contemporary comfort combine with views over Ullswater and the fells.

Over the last 12 months we’ll undertake a bold redevelopment, including a new interior design scheme which will reposition the business targeting visitors, hotel guests and locals for excellent local food and drink.

Do you have an eye for detail and knowledge of quality food and drink? Do you relish a challenge and lots of variety? Do you live and breathe hospitality? Do you get a buzz from making people's day? Does a daily dose of fresh air alongside Ullswater lift your spirits? If so, we want you Join our team as our Supervisor at The Brackenrigg Inn. As a member of our team, you’ll work alongside likeminded individuals who support each other and prioritise happiness, in every interaction, for our guests and team alike.

**The role**

Joining our team means being part of a community that values; excellence, progressive thinking, and kindness in everything we do. Our commitment to our team is reflected in our inspiring working environment - one that promotes work-life balance, professional development, and plenty of opportunities for growth.

**What your days could look like**:

- Help ensure the continued smooth running of the Brackenrigg operations
- Deputise for the Managers, when required
- Work with the Head Chef and Brackenrigg Manager to improve all aspects of our food service
- Assist in the ongoing training, development and performance management of a small team
- Handle guest complaints, requests and enquiries in a relaxed yet professional manner
- Help create a safe environment for both staff and guests and adhere to the company’s health and safety policy and procedures
- Working as a part of a small team
- Creating a welcoming and friendly atmosphere for customers, ensuring that they receive a high-quality service at all times

**Job skills and requirements**:

- A friendly and outgoing personality
- A passion for proving the best customer service possible
- Previous supervisory experience
- Ability to work in and manage a team
- Attention to detail
- The ability to remain calm under pressure

**What we can offer in return**:

- A relaxed, professional place to work in a beautiful location
- Excellent career prospects in an ever-expanding organisation
- Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel
- Team discounts on treatments in Swim Club
- Discounts for you and your friends & family to eat at our restaurants: at The Brackenrigg Inn, Rampsbeck, Living Space and Glasshouse
- Team social events throughout the year
- Team assistance scheme - a dedicated helpline for support & advice on topics from mental health through to managing your finances

INDFOH