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Service Support Coordinator

4 months ago

Coventry, United Kingdom Sytner Group Full time

**About the role**

Land Rover Coventry is looking to recruit a Service Support Coordinator to join their fantastic Aftersales Department.
This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service.

Working as a Sytner Service Support Coordinator you will:

- administer all the pre and follow up calls to our customers
- support the service team with general telephone enquiries
- ensure our carryover/breakdown customers are regularly communicated to and updated with their progress

At Sytner we work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

**About you**

Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to update customer records

We are looking for someone who is committed to providing excellent customer service, would take pride in engaging with our customers over the telephone and be versed in dealing with both positive and challenging conversations. With our challenging conversationsyou will need to lead with empathy and place yourself in the customers mind-set.

You will understand the fundamental customer need and ensure first class service is delivered whilst managing customer expectations. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritiseworkload within a fast-paced environment.

To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.

**Why Sytner?**

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.