Solutions Operations Lead

3 weeks ago


Manchester, United Kingdom Mitie Full time

Job Objectives and Responsibilities
As the Solutions Operations Lead, you will be responsible for the departmental operations of the Solutions team. Looking after a team of skilled and developing engineers to deliver a service that can design and implement solutions to client requirements, making use of our current technology and product stack but also identifying were development is needed, supporting the design and development of this solution. The team is responsible for mobilisation of our products into client estates, as part of this they identify opportunities for improvement and optimisation through reviews of the technical operation of a buildings monitoring solution. The team works closely with departments across the business, ensuring processes are comprehensive accurate and adhered to across these interactions, developing key relationships and identifying key stakeholders, continuous improvement management and the management of overall delivery performance against key KPI's and agreed OGSP's are all key responsibilities within this role.

Working closely with our internal teams and partners alike you will support the delivery of our technologically enhanced solutions offerings, delivering world class remote management of connected solutions in a building environment across a wide range of sectors in the FM industry. Building out a leading remote management Solution that offers the best in connected technology.

You will deliver support to end users, ensuring our clients can carry out everyday duties without worrying about their buildings. This includes receiving, prioritising, documenting, and actively resolving end user requests. Problem solving and technical investigations using suitable engineering software's. Technical assistance to varied engineering and managerial disciplines including but not limited to: Controls, HVAC, Electrical, Fire and Security Engineers, Facilities Managers, IT Specialists and Energy Managers.

The role is primarily office based with the ability to operate from home when required. The role commands a 40hr working week between the hours of 8am and 6pm Monday to Friday. On call duties are available but not mandatory for this role.

Your responsibilities are as follows:

- Management of budget allocation for resourcing your department
- Ensuring the right products and Solutions are always available and identifying new opportunities or technologies that will help the Solutions move forward
- Ensuring company policies, processes and working practices are adhered to
- Documenting and maintaining or updating existing processes
- Reporting on process changes and managing improvement through known methodologies
- Shaping and managing team projects
- Monitoring of overall performance and productivity against key indicators and implementing strategies for increasing efficiency
- Monitoring resources and ensuring the companies objectives are met
- Supporting all functions inherent to the business to deliver success
- Employee management and satisfaction
- Building interdepartmental relationships and improving working practices
- Managing pipeline works from varying sources
- Development of training programs and creation of development plans for team members

Person Specification

Required Skills and Experience
- Good/Excellent computer literacy including the use of MS products to a good standard
- Good Customer Solutions Skills
- Good Time Keeping
- Strong communication skills both written and verbal
- Effective problem-solving skills
- Team player with a desire to help others.
- Able to work on own initiative as well as in a team
- Willingness to learn new systems and technologies
- Can work to challenging deadlines
- Demonstratable management experience in an operational or similar role >2yrs

Distinct Advantage if you are experienced in any of the following:

- Experience in one or more of the following BMS Systems with engineering capability:

- a. Cylon - **Key Requirement in the team**

b. Schneider (Struxureware/Continuum/Sigma)

c. Siemens (Desigo Insight/CC, BAS etc)

d. Trend (963, IQVision)

e. Tridium (AX & N4)

f. RDM

g. Distech
- HVAC Application knowledge
- Controls Application knowledge
- IOT Monitoring Solutions in a building space
- Sector specific energy management protocols
- Azure DevOps
- IT Infrastructure
- Networking

Working knowledge of one or all of the following knowledge area's would be advantageous:

- BMS /BEMS Programming
- Controls Engineering
- Technical Analytics
- Product development
- Energy management through building system management
- IOT Solutions to support the performance of a building
- Controls systems Solutions operations
- Bureau management


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