Part -time Client Support Specialist

6 months ago


Christchurch, United Kingdom I-Fulfilment Full time

**Part -Time Client Support Specialist**

I-Fulfilment is a leading eCommerce fulfilment solutions business. Our headquarters are located in Christchurch, Dorset and we have recently opened brand new state of the art office space in Aviation Park West, Bournemouth Airport. We have operations in the USA and Europe.

We now have an exciting opportunity for a diverse and dynamic Client Support specialist to provide a frontline telephone, online and administration support to our portfolio of clients, on a part time basis.

This is an exciting time for the business as it continues to grow at pace and will be a rewarding and varied role for the successful applicant.

**This role is job share, part-time hours where 2 people will share the responsibility of the role.**

**Role responsibilities**:

- Dealing with Courier queries
- late delivery, missing parcels, awaiting collections
- Putting on orders, uploading documents
- Taking ownership of dealing with day-to-day issues
- backorders, concerns, shipping issues, booking in, stuck orders
- Actively participate in a short daily stand-up Account Management team meeting
- Where required attend and participate in daily/weekly Ops meeting and negotiate competing priorities with internal and external stakeholders.
- Ensure that the highest quality of service is provided to the customer by understanding their business needs and speaking their language
- Excellent customer focus, with experience building and maintaining customer relationships
- Strong administration experience to confidently represent the company to our clients and liaise internally as necessary the wider operations team
- Excellent communication skills, both written and verbal, with ability to successfully engage with team members, clients and stakeholders
- Positive can-do attitude with the ability to work independently and to adapt your style and practices in order to respond to changing circumstances and customer needs
- Excellent attention to detail

**Salary**: From £24,000 pro rata, Depending on experience

**Working Hours**: 24 hours per week, working Monday, Tuesday and Wednesday. Core hours are 8:30 till 17:30

**Other benefits**:

- Birthday off
- Westfield Health Cash plan after probationary period
- Pension contribution to Nest (on the basis do not opt out)
- Partner Discounts
- Company events
- Casual dress
- Free parking

If this sounds like the perfect job for you, please get in touch, we look forward to hearing from you

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: From £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Christchurch, BH23 4FL: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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