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Associate Director

3 months ago


Nottingham, United Kingdom University of Nottingham Full time

**Registry and Academic Affairs**:
**Location**:

- University Park**Salary**:
**Closing Date**:

- Sunday 07 April 2024**Reference**:

- RAA030224We are the world-class university ranked in the top 100 universities according to QS World University Rankings 2024. We are the first university to have achieved Athena Swan Gold Award for its commitment to advance gender equality across higher education and research. We believe that teams that combine people who have different personal experiences and backgrounds result in decisions and actions with more impact.

We are seeking an Associate Director to lead the institutional team responsible for student complaints, appeals and conduct matters at the university. You will manage institutional risk in the resolution of cases and assure compliance with relevant policy, regulation and legislation as well as ensuring we provide an excellent student experience in this area. You will take a lead on the university’s work with the Office of the Independent Adjudicator for Higher Education (OIA).

To succeed in this role, you will have:

- Excellent leadership skills and experience.
- Experience of implementing strategy, planning and managing change, facilitating cross-departmental working and an ability to motivate teams to maintain high standards and work flexibly and effectively under pressure.
- An understanding of the needs of a diverse customer (student) community and the ability to anticipate forces which shape and change their expectations
- The ability to lead service improvement which contributes to the experience of students at the University of Nottingham.

What we can offer you in return:

- A friendly and diverse working environment.
- Hybrid working arrangements, with a blended approach of office and home working.
- A commitment to supporting your wellbeing and to helping you reach your full potential.
- An excellent package of benefits and rewards, including access to fitness and health facilities, staff discounts and travel schemes, along with 30 days' holiday allowance (plus additional university closure days) and a highly attractive pension scheme.

**Welcome from the Deputy Director of Registry and Academic Affairs**

Interviews will be held week commencing 29 April 2024.