Personal Co-ordinator
3 weeks ago
King’s Road, London
With the expansion of our client’s team they are currently looking to recruit a full-time Personal Co-ordinator / Healthcare Assistant based in the King’s Road area in London. The successful applicant will join a multi-disciplinary team and play an active role in providing an exceptional service to clients.
The role of a Personal Co-ordinator / Healthcare Assistant is a dynamic, customer focused role, which is suited towards applicants who are hardworking and charismatic. The successful applicant will be responsible for ensuring clients feel special and satisfied that they are receiving a 5* treatment and ongoing value for money.
The role is also to help ensure that the patient journey is a smooth and stress-free experience and ultimately contribute to the smooth running of the service. To provide administrative support and reception cover for clients and network of professional colleagues and to be the personal point of contact for clients.
**Requirements**:
- Educated to NVQ level 3 or above in a healthcare related discipline.
- Experience in delivering health screens and customer facing experience essential.
- Accuracy in information recording and management and working to clinical procedure.
- Excellent interpersonal and communication skills - written and verbal.
- Ability to build rapport with customers, tailoring your approach to individuals.
- Empathy and ability to motivate customers to make positive health changes.
Desirable
**Duties and responsibilities**:
- Ensuring excellent customer service and co-ordination of diary management within the clinical environment.
- Maintain accurate client records and get involved in the end-to-end process.
- Carry out clinical testing including body composition analysis, spirometry, heart rate monitoring, sample collection, electrocardiograms, and blood pressure.
- Help to ensure clinic is compliant with regulations set by the CQC. For example, hygiene, confidentiality, customer service, and health & safety.
About the Organisation
For almost 40 years our client has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of their state-of-the-art clinics, currently located in London, Liverpool, and Northern Ireland, with ambitious plans to roll out a number of new clinics in the coming months and years. A mobile service enabling certified staff to visit clients at their convenience is also available.
Our client encourages individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using revolutionary technology they measure hundreds of health biomarkers, generating unrivalled data that when combined with complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset - moving from a model of sickness management to true preventative healthcare. Their unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.
In early 2020, our client was one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Their rapid COVID-19 testing service is trusted and used by a variety of private companies, individuals, the sports industry, and in the UK Government’s National COVID-19 Testing Programme.
Our client is an Equal Opportunities Employer.
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