Triage Coordinator

Prospectus is delighted to be working with an occupational charity that supports individuals who are a part of their community in their search for a Triage Coordinator. They have the vision to help everybody who is a part of their community with physical, mental, legal and career challenges. The charity champions individuals well-being and work with people to provide support or advice to enable them to manage whatever is in front of them, knowing they are not alone.

This role is permanent, part time (30 hours), offered on a hybrid basis where 40% of the working hours will at the rugby office.

As the Triage Coordinator you will provide triage and administrative support to the district support team and play a key role managing multiple inquiry channels, referral forms and invoices for service users who are accessing support through the charity’s service partners. You will update the records on the CRM system, ensuring that records are accurate, enabling the team to deliver efficient and effective support to service users.

To be successful, you will have an understanding of a range of issues faced by service users, like mental health, benefits, housing, care, and debt. You will understand safeguarding, confidentiality, and data protection procedures. You will have knowledge of office administration in a service delivery setting, in terms of resolving and processing queries and working with databases and spreadsheets. You will have experience using CRM databases and excellent IT literacy, with experience handling multi-channels.

**Closing Date: 12 Apr 2024 23:59:59