Business Analyst
6 days ago
**Position**
Business Analyst
**Reporting to**
Sr. Director Customer Accounts
**Department**
Program Office
**Departmental Functions**
Managing the delivery of service and relationship between Customers and company’s internal departments.
Program management, customer support, supplier management functions
Ensuring Customer expectations regarding performance or service delivery are being met or exceeded.
Managing the repair order process on behalf of customers.
To oversee and manage the governance, consumption and analysis of key business information necessary for internal and external use.
Revenue forecasting and reporting
Designing, running and reporting of key performance indicators pertinent to each customer (eg.use of metrics, BI workboards, etc)
Contribute and advise on system development specification in the areas of capturing and displaying data, reporting, user BI tools and analytical tools.
Regularly reviewing service level performance, resource and cost applied, and anticipated changes to customer demands; working with internal and external stakeholders to enable successful and relevant service delivery.
Working with functional departments to ensure operational alignment with agreed service provision.
Lead new customer account implementation.
To innovate and explore new ways of analysing and presenting data that will serve as a valuable asset to the company’s customers and internal users.
**Responsibilities Of The Position**
Development of coordinated storage, control and maintenance of data sources
Provision of internal Company / Departmental reporting on both a scheduled and ad-hoc basis
Development and management of company Data Warehouse
Provision of internal and external Customer reporting on both a scheduled and ad-hoc basis
Design & development of new tools to support internal and external KPI reporting
Degree in related discipline preferred and/or 2 years’ experience in a Business / Data Analyst role
Advanced working knowledge of Excel / Access
Working knowledge of PowerPoint also preferred
Demonstrable experience of data warehousing / data management
Previous experience of working with BI Tools, Power BI and Domo preferred
Previous experience of SQL an advantage
Previous programming experience an advantage
Able to prioritise issues and manage available time and resources
Confident in own initiative
Works well under pressure with a customer service focus
Strong problem solving skills
Good numeracy and analytical skills
Sound understanding of KPI development and use
Have an understanding of Information Security practices and is able to attain and maintain competency in those as prescribed by company policies
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