Medical Receptionist 22 Hours Mon/wed/thur/fri

2 weeks ago


Romford, United Kingdom North Street Medical Care, Romford RM1 4QJ Full time

We are looking to recruit a Medical Receptionist to join our friendly Practice team in Romford.

The Medical Receptionist we are looking for must have good communication skills, attention to detail, a 'can-do' attitude and is able to deal with both patients and surgery staff face to face and over the telephone in a professional manner.

22 hours working Monday 8am - 2pm, Wednesday 8am - 1pm, Thursday 1pm - 6.30pm and Friday 1pm - 6.30 pm

**Job Summary**

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Must be able to also work Saturdays and Bank Holidays on occasions as and when required, on mutual agreement.

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient’s healthcare records as necessary
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Book transport and interpreter
- Taking payment from patients using ‘Sumup’ payment card reader and petty cash

All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

In addition to the primary responsibilities, the medical administrator may be requested to:

- Partake in audit as directed by the audit lead
- Support administrative staff, providing cover during staff absences
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- Internal ordering and monitoring of stationery supplies

**Job Types**: Part-time, Permanent
Part-time hours: 22 per week

**Salary**: £10.00 per hour

**Benefits**:

- Sick pay

Work Location: One location


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