Claims Negotiator

2 weeks ago


Romford, United Kingdom HDEC LTD Full time

_**Purpose **_

To deal with all aspects of both first party and third party claims including, but not limited to; customer claims, third party damage claims, credit hire and credit repair damage claims within agreed quality and service standard up to the specified handling authority limit.
- **Key Responsibilities**_
- Manage individual first and third party claims from cradle to grave to successful conclusion. Negotiate settlement of claims in a proactive & cost effective manner.
- Provide an A class claims service to both first and third parties. - Monitor individual claims on a daily basis, controlling the overall claims costs.
- Intervene on individual claims in order to keep claims costs to a minimum, this will include intervening and providing claimants with a replacement hire vehicle via our panel supplier.
- Attend relevant market forums.
- Contribute to plans for managing all aspects claims issues that arise from time to time.
- Be aware of market developments regarding credit hire, credit repair and third party damage claim management.
- Ensure awareness of TCF and how customers are managed.
- Ensure awareness and understanding of Financial Crime. Skills and Competencies
- Ability to work on own initiative
- Good communication skills
- Able to meet deadlines and manage time effectively
- Ability to multi-task and prioritise workload
- Use the in house systems
- Identify problems & communicate accordingly
- Comply with FCA and audit requirements
- Escalate any conflicting work requests Experience
- Previous experience in dealing with first and third-party damage, including credit hire claims including subrogated recoveries
- A reasonable level of understanding of the MIB, RTA and Article 75 status
- A basic understanding of the Civil Procedure Rules
- A high level of understanding for both the ABI GTA/Non GTA credit hire processes

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Romford, Greater London: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience in negotiating litigated claims?
- Do you have or are you working towards a Cert CII Qualification?

**Experience**:

- Claims Processing: 1 year (required)

Work Location: In person


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