Aftersales Administrator

2 weeks ago

Portsmouth, United Kingdom BMW Group Retail Full time

Snows Portsmouth is looking for an Aftersales Administrator.

**Your role**

As an Aftersales Administrator, you will ensure a smooth flow of information between customers, the parts department, and technicians.

Your day will include:
Contact Management
- Answer inbound telephone calls and transfer the inbound calls to the relevant persons.
- Take messages where necessary ensuing the message gets passed on to the relevant person in dealership for action.
- Take service bookings where necessary.
- Make outbound telephone calls as required by the contact management team.

Service Admin
- Prepare job cards.
- Organise One Link bookings.
- First point of call for new technical and quotation telephone enquiries (in line with the dealership’s Inbound Service Call Allocation Process)

Hours of Work are Monday to Friday 0830 - 17:30 (with 30 mins for lunch)

**Your profile**
- PC, Microsoft, and web literate.
- Able to plan, organise self and meet agreed work deadlines.
- Attention to detail and maintaining a good, accurate quality of work.
- Delivers excellent customer service on the phone and face-to-face.

**Rewards**
- Highly competitive salary.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20, 25, and 30 years anniversary. (Pro-rata for part-time employees).
- Birthday day off
- Discounted MOTs, Service and Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance

Similar searches: BMW, Permanent, Full-time, Competitive, Other

**Retailer**

Snows Portsmouth

**Location**

Portsmouth

**Salary**

£23000 - £25000 depending on experience

**Ref**

Aftersales Administrator - BMW Portsmouth

**Starts**

05 Apr 2023

**Closes**

05 May 2023

**Brand**

BMW

**Contract Type**

Permanent

**Hours**

Full-time

**Business Area**

Other

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