British Sign Language Community Engagement Advisor

2 weeks ago

Doncaster, United Kingdom Citizens Advice Doncaster Borough Full time

**British Sign Language (BSL) Community engagement Adviser**

Job pack

In this pack you’ll find:

- Our values
- 3 things you should know about us
- Overview of Citizens Advice and Citizens Advice Doncaster Borough
- The role profile and personal specification
- Terms and conditions
- What we give our staff

**Want to chat about this role?**

**Our values**

**We’re inventive. **We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

**We’re generous. **We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone**.**

**We’re responsible. **We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

**3 things you should know about us**

**1. We’re local and we’re national**. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales. Citizens Advice Doncaster has office in Doncaster centre, Thorne, Mexborough and Stainforth.

**2. We’re here for everyone. **Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.

**3. We’re listened to - and we make a difference. **Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

**How Citizens Advice Doncaster Borough works**

We are an independent charity governed by our trustee board, and operating from 3 main offices, plus outreaches, across the city of Doncaster.

We are committed to Citizens Advice aims, principles and policies and equality and diversity standards are embedded throughout our organisation. It is essential that all our clients have an equal opportunity to access our services and all our staff work hard to put this into practice.

**Overview of Citizens Advice**

The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members.

This role sits within our network of independent charities, delivering services from
- over 600 local Citizens Advice outlets
- over 1,800 community centres, GPs’ surgeries and prisons

They do this with:  
- 6,500 local staff
- over 23,000 trained volunteers

Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30 minute drive of where they live.

**Role profile**

We’re looking for an adviser to work with Deaf clients across Doncaster. You will be a regular user of BSL, for example a Deaf person for whom BSL is your first language.

Alternatively, you will have reached the National Occupational Standards in interpreting and be registered with National Registers of Communication Professionals working with Deaf and Deafblind people (NRCPD).

**Role purpose**
- To provide a high-quality advice and support services which meet the needs of the deaf community
- To provide Financial Capability and Income Maximisation advice to clients.
- To share responsibility for compliance with the Projects targets and requirements.
- Ensure quality standards are met.
- To work effectively with other partners to deliver a seamless service to clients from within the deaf community
- Undertake service delivery at Outreach venues as required.
- To contribute to the Research and Campaigns work of Citizens Advice Doncaster Borough.
- To promote improved access to services to the deaf community and improvise the links and access they have to improve quality of life.

**Advice**
- Provide General Advice and assisted information to clients at our offices and outreach locations
- Empower clients to act on advice and information provided
- Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
- Negotiate with third parties as appropriate.
- Ensure income maximisation through the take up of appropriate benefits.
- Provide advice and assistance to other staff across the whole range of advice issues.
- Ensure that all casework conforms to the organisation's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.
- Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
- Ensure that all work conforms to the organisation's systems and procedures.

**Research and campaigns**
- Assist with research and campaigns work by providing information about clients' circumstances.
- Provide statistical information on the number of clients and nature of cases and provide regular reports to management.
- Monitor service provision to ensure that it reaches the widest possible client group.
- Alert other staff to local and national issues.
- To raise awareness of issues impacting the deaf community

**Professional

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