Passenger Service Agent

4 weeks ago


Jersey, United Kingdom Condor Ferries Full time

We have an exciting opportunity for Passenger Services Agents to join our Operations department at Condor Ferries. This role forms part of a fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience.

**The Role**

We are looking for motivated individuals who are passionate about delivering excellent customer service, eager to learn and able to share our TRUE Values.

In this role you will be working in our Contact Centre team and our Port locations with our passengers and Travel Partners. You will assist our customers with all their travel needs, from finding the perfect sailings, checking them in, to updating them with vital information and more.

In addition, you will assist with resolving any pre-travel complaints or dissatisfaction whilst maintaining the highest standards of professionalism in all interactions to create a positive image of the product and the company.

To be successful in this role you will have excellent communication and administrative skills with the ability to plan and prioritise work according to business needs. Maintaining product and brand knowledge, along with being aware of the business commercial focus, ensuring revenue is maximised through upgrading, cross selling and providing additional products and services.

You will be computer literate and able to remain calm and professional in a pressurised environment whilst ensuring you meet the required deadlines.

Full time shifts involve working 8.5 hour shifts across 5 days a week including weekends. However, we recognise that flexibility is key, and we want you to achieve the work life balance you need to succeed and we are happy to discuss your needs during interview.

**As a Condor Ferries colleague, you can enjoy a range of benefits from day one, including**:

- Discounts on duty free shop onboard
- Unlimited Concessionary Travel for your family and one nominated other, plus on FREE trip per year
- 25 days of annual leave, plus bank holidays (pro rata for the period of the contract)
- Life Assurance
- Full uniform
- Full training
- STAR Awards and recognition for exceptional performance
- Access to WeCare employee support programme and workplace MHFA’s
- Salary: to be discussed at interview.

**About You**

We look for a positive attitude, confidence, flexibility, a friendly disposition, and importantly a genuine passion to help others and to provide quality service.

You’ll thrive in a role where no two days are the same, be that your roster, the team you work in or the situations you deal with.

**Important details to know**:

- This position does require shift and weekend working.
- The intended location for this role is Jersey, Channel Islands.
- To work in Jersey, applicants are required to have the relevant Employment status.

**Job Types**: Full-time, Fixed term contract
Contract length: 3 months

Work Location: In person



  • Jersey, United Kingdom Condor Ferries Ltd Full time

    We have an exciting opportunity for a Passenger Service Agent to join our Operations department at Condor Ferries. This role forms part of a fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience. **The Role** We are looking for motivated...


  • Jersey, United Kingdom Condor Ferries Full time

    We have an exciting opportunity for Passenger Service Agents to join our Operations department at Condor Ferries. This role forms part of a fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience. **The Role** We are looking for motivated...


  • Jersey, United Kingdom Condor Ferries Full time

    We have an exciting opportunity for Passenger Services Agents to join our Operations department at Condor Ferries. This role forms part of a fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience. **The Role** We are looking for motivated...


  • Jersey, United Kingdom Swissport International AG Full time

    Overview: **Job Summary** The Passenger Reduced Mobility (PRM) Agent is responsible for assisting passengers with special needs by ensuring that they are safely transported throughout the airport facility at Jersey Airport. **Responsibilities**: **Responsibilities**: - Assists both inbound and outbound passengers by physically transporting them throughout...


  • Jersey, United Kingdom Swissport International AG Full time

    Overview: **Overview** **Pay**: £13.71 per hour The Passenger Reduced Mobility (PRM) Agent is responsible for assisting passengers with special needs by ensuring that they are safely transported throughout the airport facility at Jersey Airport. **Responsibilities**: **Responsibilities**: - Assists both inbound and outbound passengers by physically...


  • Jersey, United Kingdom Swissport International AG Full time

    Overview: **Overview** **Pa**y**:£13.71 per hour** - This is made up of a basic rate of £12.21 per hour plus a monthly allowance of up to £243.75_ The Passenger Reduced Mobility (PRM) Agent is responsible for assisting passengers with special needs by ensuring that they are safely transported throughout the airport facility at Jersey...

  • Customer Services

    2 weeks ago


    Jersey, United Kingdom Swissport International AG Full time

    Overview: **Job Summary** To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health and safety are maintained. **Responsibilities**: **Responsibilities**: - Supervise, motivate and organise the Customer Service Agents on shift to ensure that...


  • Jersey, United Kingdom Swissport International AG Full time

    Overview: **Applicant needs to be a JERSEY resident to apply** **Position Overview**: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are seeking dedicated and customer-focused individuals to join our team as Customer Service...


  • Jersey, United Kingdom Swissport International AG Full time

    Overview: **Applicant needs to be a JERSEY resident to apply** **This is a 25hr per week contract** **Position Overview**: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are seeking dedicated and customer-focused individuals...

  • Freight Agent

    1 week ago


    Jersey, United Kingdom Condor Ferries Full time

    We have an exciting opportunity for a Freight Agent to join the Freight team in Jersey. We are looking for motivated individuals who are passionate about delivering excellent customer service, eager to learn and able to share our TRUE Values. **5 years Residency NOT required for this role** **The Role** This role forms part of a fantastic, hardworking...

  • Freight Agent

    1 week ago


    Jersey, United Kingdom Condor Ferries Full time

    We have an exciting opportunity for a Freight Agent to join the Freight team in Jersey. We are looking for motivated individuals who are passionate about delivering excellent customer service, eager to learn and able to share our TRUE Values. **5 years Residency NOT required for this role** **The Role** This role forms part of a fantastic, hardworking...


  • Jersey, United Kingdom Swissport International AG Full time

    Overview: **Ready for take off? Join Swissport for a career in aviation**. Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us! **As a Swissport Customer Service Agents**, you will play a vital role in our airport operation and will be...


  • Jersey, United Kingdom Swissport International AG Full time

    Overview: **Applicant needs to be a JERSEY resident to apply*** **Position Overview**: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are currently seeking enthusiastic and dedicated individuals to join our team as Airside Ramp...


  • Jersey, United Kingdom Swissport International AG Full time

    Overview: **Position Overview**: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are currently seeking enthusiastic and dedicated individuals to join our team as Airside Ramp Agents. In this role, you will play a crucial role in...

  • Airside Ramp Agent

    1 week ago


    Jersey, United Kingdom Swissport International AG Full time

    Overview: **Applicant needs to be a JERSEY resident to apply** **Position Overview**: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are currently seeking enthusiastic and dedicated individuals to join our team as Airside Ramp...


  • Jersey, United Kingdom Condor Ferries Ltd Full time

    We have an exciting opportunity for a Customs Clearance Agent to join the Freight team in Jersey on a full time, permanent basis. This role forms part of a fantastic team of which you will be a key member. **The Role** We are looking for motivated individuals who are passionate about delivering excellent customer service, eager to learn and able to share...


  • Jersey, United Kingdom Condor Ferries Full time

    We have an exciting opportunity for a Customs Clearance Agent to join the Freight team in Jersey on a full time, permanent basis. This role forms part of a fantastic team of which you will be a key member. **The Role** We are looking for motivated individuals who are passionate about delivering excellent customer service, eager to learn and able to share...


  • Jersey, United Kingdom Swissport International AG Full time

    Overview: **Overview** **Pay**:£13.71 per hour **Ready for take off? Join Swissport for a career in aviation**. Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us! **As a Swissport Customer Service Agents**, you will play a vital...


  • Jersey, United Kingdom Swissport International AG Full time

    Overview: **Overview** **Pay**:£12.21 per hour **Ready for take off? Join Swissport for a career in aviation**. Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us! **As a Swissport Customer Service Agents**, you will play a vital...


  • Jersey, United Kingdom Swissport International AG Full time

    Overview: **Overview** **Pa**y**:£13.71 per hour** - This is made up of a basic rate of £12.21 per hour plus a monthly allowance of up to £243.75_ **Ready for take off? Join Swissport for a career in aviation**. Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in...