Insurance Renewals Consultant

5 months ago


Newcastle upon Tyne, United Kingdom Allen Insurance Recruitment Ltd Full time

**The role**

**Responsibilities**
- Provide an excellent level of customer service (dealing with queries and administering policies) as a Renewal & Service Advisor offering support via the full range of Insurance products provided by the company in connection with customer requirements and needs for Adjustments, Renewals and Claims support.
- To provide a friendly and efficient service notifying customers of all relevant information complying with the company and FCA requirement.
- Plan and process renewals to efficiently control your own, and others within the teams, workload ensuring individual and company service standards are achieved.
- Plan and process mid-term adjustments and customer service queries to efficiently control your own, and others within the teams, workload ensuring Individual and company service standards are achieved.
- To achieve objectives of individual and team goals and to contribute to the team developing effective relationships internally and externally.
- Make a positive input into the team effectiveness, suggesting improvements to work systems and processes.
- Lead by example and be an active part of the team in achieving sales, renewals, service and admin goals
- Ensure company brand materials and working space meet and exceed company presentation standards
- Keep your product and industry knowledge relevant and up to date by undertaking Continuous Professional Development
- Adhere to both Company and FCA rules and guidelines
- Any Ad-hoc duties that may be deemed relevant by management

**Salary**: £26,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Do you have a minimum of 1 years' Motor/Car Insurance experience?

Ability to Commute:

- Newcastle upon Tyne (required)

Willingness to travel:

- 100% (required)

Work Location: In person



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