Peripatetic Receptionist

**Job overview**:
**NES Community Reception Services are looking for an enthusiastic, confident and committed individual to join their reception team to provide a wide range of administrative and clerical duties.**

The hours are 30 hours per week:
Monday - Friday 08:30-1700 (working 4 days per week)

This post is for a Peripatetic Receptionist to cover a reception desk meeting & greeting patients to the centre and being the main point of call for any building issues.

**Base/Department: Heywood, Middleton, Rochdale & Oldham (mainly covering 4 clinic sites Callaghan House, Langley, Durnford Street & Milnrow). There may be some occasions when required to help out at Oldham sites.**

**Past applicants need not apply.**

**Main duties of the job**:
You will provide an accurate, confidential, comprehensive and efficient clerical service to support tenants, ensuring priorities, deadlines and queries are always dealt with correctly and efficiently.

You will work on reception for the building to support all tenants including arriving patients & booking appointments, logging faults, monitoring the car park, making room bookings.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- GCSE or equivalent in English & Maths Grade C or above

**Skills & Abilities**:
**Essential criteria**:

- Ability to recognise & manage challenging situations
- Ability to work as a part of a team and capable of working unsupervised
- Able to plan and organise own work and work under own initiative
- Owner of / Access to a vehicle / Full UK Driving Licence
- Ability to move between sites at short notice
- Willing to work flexibly as required

**Knowledge, Training & Experience**:
**Essential criteria**:

- Customer care, dealing with challenging behaviour
- Knowledge of general office & administration procedures
- Basic IT skills including Microsoft packages
- Evidence of working in a customer focused environment
- Good written and verbal skills
- Adaptable and quick learner
- Good organisational skills

**Desirable criteria**:

- Previous reception experience
- Previous NHS/healthcare experience
- Operate a switchboard/handle patient calls
- General knowledge of a room booking system
- Work on NHS clinical systems

**Employer certification / accreditation badges**:
**Applicant requirements**: