Opd Administration Assistant
2 days ago
**Outpatient Administration Assistant **needed to provide support to an efficient, effective, professional and confidential administrative service to our busy Health Records Service team at Black Country Healthcare NHS Foundation Trust. The post holder will provide administrative support to the team including management of appointment system, maintaining records, both paper and electronic in accordance with Trust policy.
**Some of the Main Duties/Responsibilities**:
1. To demonstrate good customer care skills, maintaining the dignity and value of each individual and present a positive image of the Trust at all times.
2. To provide a reception/Outpatients service for patients, staff and other external visitors. Redirecting or arranging for them to be escorted to the appropriate area. 3. To arrange and receive other services required to support patients e.g. interpreters, arrange transport.
4. To operate the Trust’s patient administration system (Rio) on a daily basis by inputting and retrieving information relating to patient events. This to include: - a) checking of system for patients’ details b) registration of patients c) making follow up appointments d) record clinic attendances e) generation of correspondence f) cancel and re-arrange clinics and appointments g) to ensure that all patient details are up-to-date
5. To prepare for out-patient clinics, ensuring that health records required are available.
6. Ensure all appointments have had an outcome completed and have been closed in a timely manner to ensure deadlines for inputting are met.
7. To deal with telephone queries and/or redirect to appropriate area.
8. To work in other health record areas and bases as and when required, including bases in Sandwell, Walsall, Dudley and Wolverhampton.
9. To be responsible for the locking and unlocking of the reception / Outpatient areas.
10. Liaise as necessary with Consultants, Care Coordinators, Archiving Services, GP’s as well as a range of other health professionals and departments within the Trust (for example, the wards, other specialties, IM&T) to ensure that the department interfaces efficiently with them.
11. To follow laid down procedures for emergency systems e.g., fire, personal alarms
**Person specification**:
GCSE English (Grade 9 - 4) or equivalent or relevant experience
**Job Types**: Full-time, Permanent
**Salary**: £20,270.00-£21,318.00 per year
**Benefits**:
- Cycle to work scheme
- Employee discount
- On-site parking
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- West Bromwich, B71 4NH: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have good organisational skills, attention to detail ?
- Are you able to work flexible hours according to business needs?
- Do you work well under pressure?
**Education**:
- GCSE or equivalent (required)
**Experience**:
- previous administrative: 1 year (required)
Work Location: One location
Reference ID: 285-8566A-CORP
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