General Advice Session Supervisor

2 weeks ago


Barnsley, United Kingdom Citizens Advice Full time

**Position**: General Advice Session Supervisor

**Location**: Barnsley

**Closing date**: 29 March 2024

**Role details**:
Job title:
General Advice Session Supervisor

**Location**:
Barnsley

**Salary**:
£28,688

Salary pro rata:
Yes

London allowance:
No

Hours per week:
22.5

Type of contract:
Fixed term

End date of contract:
31/03/2025

29/03/2024

Closing time:
12:00

Interview date:
18/04/2024

This role involves working with the Quality and Operational Manager,
Project Manager and Training Officer to ensure the smooth running of the
day-to-day service and to mentor and support paid staff and volunteers to
maintain national Citizens Advice standards.

This will include:

- Supervising advice and gateway/triage sessions and caseworkers.

of designated staff to meet quality standards and service level
agreements.
- Assist the Operational Manager to undertake Quality of Advice

Assessments (QAA)
- Supporting the delivery of the training and development plan along with

the rest of the team.
- Ensuring referrals and bookings for projects are being properly monitored

and clients are supported in a timely manner.
- Undertaking supervision leadership tasks.
- Providing statistical reports on outputs and outcomes as required by

management.
- Making recommendations for staff training and development and

participate in recruitment and selection activities as delegated.

You should have 2 years current experience of advice and casework at generalist or specialist level, or 1 years experience of supervising a generalist advice session (either Citizens Advice or within a legal setting) and the ability to meet the Citizens Advice competence requirements.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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