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Service Advisor

4 months ago

Guildford, United Kingdom Sandown Mercedes-Benz of Guildford Full time

**Service Advisor**

**Mercedes-Benz of Guildford**

An opportunity has arisen to join us as a Service Advisor / Service Team Manager at Mercedes Benz of Guildford. The Service Advisor / Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction

The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.

**Main Duties**:

- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To hand over and receive back any loan vehicle according to the published procedure.
- To supervise the flow of work into the workshop and liaise workshop control to meet customer requirements.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
- To ensure that requested work is completed on time and to the expected standards.
- To ensure all customers vehicles are washed and vacuumed.
- To ensure that invoicing is accurate and completed on time.
- To ensure that job extensions are properly authorised and processed.
- To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
- To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
- To take responsibility for sub contracted repairs and ensure the quality of such.
- To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme.
- To maintain high standards of housekeeping within both the front of house and back of house service areas and maintain a safe working environment.

Hours of Work: Monday to Friday 08.00 - 18.00 with one-hour unpaid break and 1 night with an 18.30 finish.1 in 4 Saturdays 08.00 - 14.00

Total: 46.75 hours per week

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

Basic Salary: Up to £31,000 per annum with a OTE of £37,000 per annum

**Job Types**: Full-time, Permanent

**Salary**: Up to £37,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location