Patient Experience Clinical Lead

4 weeks ago


Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

The Experience of Care team at University Hospital Southampton (UHS) are looking for a innovative and inspiring clinical leader to lead the Patient Experience agenda, an opportunity to drive change and ensure the patient's voice is an integral component of the care we give at UHS. We are looking for an experienced clinical leader with a focus and passion for patient experience.

The role will cover direct line leadership of voluntary services, the Macmillan Cancer and Information Support Centre, Spiritual Care, Patient Support Hub, Patient Information, Patient Engagement, and Bereavement Care as well as providing oversight of quality projects that as a team we are involved in or are leading on.

UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. The development of our staff is central to the delivery of high-quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitate your career progression.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on-site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees can access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

To provide expert clinical, professional and managerial leadership across the of Experience of Care team.

To be the nursing / allied health professional practice clinical lead, developing the practice and providing a strong visible clinical presence across the Trust.

Actively support the team objectives by developing services and leading projects to influence service redesign. To be accountable for all aspects of the quality agenda with regard to patients and staff experience, safety and outcome.

To work in partnership with the designated leads within THQ to ensure accountability on quality performance indicators. To lead on the Fundamentals of Care programme.

Manage the patient experience and involvement team to deliver specialist support and advice to clinical services to plan, drive, and embed patient involvement within the trust’s improvement programmes, focusing on ensuring patients are involved throughout project lifecycles.



  • Southampton, Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

    The Experience of Care team at University Hospital Southampton (UHS) are looking for a innovative and inspiring clinical leader to lead the Patient Experience agenda, an opportunity to drive change and ensure the patient's voice is an integral component of the care we give at UHS. We are looking for an experienced clinical leader with a focus and passion for...


  • Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

    Your Responsibilities The post holder will provide strong, professional, and empowering leadership to the experience of care functions across the Trust, as well as influence wider system work around the experiences of patients, carers and families. The role is responsible for strategic and operational leadership for all aspects of the experience of care...


  • Southampton, Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

    Your Responsibilities The post holder will provide strong, professional, and empowering leadership to the experience of care functions across the Trust, as well as influence wider system work around the experiences of patients, carers and families. The role is responsible for strategic and operational leadership for all aspects of the experience of care...

  • Lead Matron

    3 months ago


    Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

    We have an exciting opportunity for an experienced Nurse/AHP to become a Lead Matron within Division B at University Hospital Southampton NHS Foundation Trust (UHS).We are looking for someone to lead on enhancing and transforming our clinical patient pathways to help improve flow; someone who has the ability to lead a variety of diverse teams,...


  • Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

    We currently have a fantastic opportunity for a dynamic and motivated research nurse (adult or paediatric) or Midwife with significant research experience, who takes pride and ownership in delivering high-quality patient-centred care, to lead the delivery of our education and clinical skills programmes for the staff within Southampton Research. If you are...


  • Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

    Your responsibilities As the risk and patient safety lead for critical care, you will be responsible for the continued development and promotion of a positive risk management culture within the care group. This will include: Coordination of risk and patient safety processes and systems effectively.Undertaking reviews of incidents, including investigations,...


  • Southampton, Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

    We currently have a fantastic opportunity for a dynamic and motivated research nurse (adult or paediatric) or Midwife with significant research experience, who takes pride and ownership in delivering high-quality patient-centred care, to lead the delivery of our education and clinical skills programmes for the staff within Southampton Research.If you are...


  • Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

    Your responsibilities As the risk and patient safety lead for surgery, you will be responsible for the continued development and promotion of a positive risk management culture within the care group. This will include: Coordination of risk and patient safety processes and systems effectively. Undertaking reviews of incidents, including investigations, under...

  • Patient Coordinator

    4 weeks ago


    Southampton, United Kingdom CREATE Fertility Full time

    **ABOUT US** CREATE Fertility is one of the leading IVF and fertility treatment providers, with centers across the UK. We are pioneers of Natural and Mild IVF, a form of IVF which uses either no or low dosages of fertility drugs. Our treatments are gentler, safer, and more affordable than other clinics, and we continue to invest in new innovations. We are...


  • Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

    University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for a detailed job description of the role. Critical Care is looking for a highly skilled and motivated individual with relevant clinical experience to lead the risk and patient safety initiatives for our teams. The post...


  • Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

    Job summary University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for a detailed job description of the role. Main duties of the job Critical Care is looking for a highly skilled and motivated individual with relevant clinical experience to lead the risk and...


  • Southampton, United Kingdom University Hospital Southampton NHS Trust Full time

    Job summary University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for a detailed job description of the role. Main duties of the job Our surgery care group are seeking a highly skilled and motivated individual to lead the risk and patient safety agenda for our...


  • Southampton, United Kingdom Sciensus Full time

    **Are you a Registered Nurse looking for a new challenge?** Sciensus are currently looking for a Patient Transfer Coordinator to join our Early Supported Discharge service in Southampton University Hospital. We are looking for someone who will be an on-site expert, taking charge for ensuring the smooth and timely discharge of patients. As a Patient Transfer...

  • Clinical Team Lead

    1 week ago


    Southampton, Southampton, United Kingdom Southern Health NHS Foundation Trust Full time

    The role will be part of the leadership to a staff team responsible for maintaining the day-to-day patient flow across the two acute psychiatric wards as well as the PICU ward based at Antelope House, Southampton.As part of the role there will also be an expectation to provide clinical assessment and judgement to those service users in hospital to aid the...


  • Southampton, Southampton, United Kingdom TFP Fertility Full time

    We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK, Poland and Netherlands. We have embarked on the mission to use technology to provide patients with a memorable...

  • Patient Advisor

    2 weeks ago


    Southampton, United Kingdom Optical Express Group Full time

    **Location - Southampton** **Hours - Full Time** **Salary - OTE £26,000 + benefits** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other,...

  • Patient Advisor

    4 weeks ago


    Southampton, United Kingdom Optical Express Group Full time

    **Location - Southampton** **Hours - Full Time** **Salary - £24,000 + bonus & benefits** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each...

  • Patient Advisor

    3 weeks ago


    Southampton, United Kingdom Optical Express Group Full time

    **Location - Southampton** **Hours - Full Time, 40 hours** **Salary - OTE £26,000 + benefits** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support...

  • Patient Advisor

    1 month ago


    SOUTHAMPTON, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Patient Advisor Location - Southampton Hours - Full Time, 40 hours Salary - OTE £26,000 + benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for...

  • Patient Advisor

    4 weeks ago


    SOUTHAMPTON, United Kingdom OPTICAL EXPRESS Full time

    Job Title - Patient Advisor Location - Southampton Hours - Full Time, 40 hours Salary - OTE £26,000 + benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for...