Experienced Dispenser

We are looking for an experienced dispenser to join our team. This is a part time role 26.5 hours per week. Burford Surgery is a forward-thinking, robust, practice based in the Cotswolds. We use Emis Web as our clinical system and have approximately 7500 patients registered.

It is essential that all applicants have an NVQ level 2 or 3 in dispensing. We are looking for an experienced dispenser, who has the experience to co-ordinate and support the delivery of an excellent service to our dispensing patients.

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked, and a record kept of all financial transactions.

To endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement. The forms should be bundled in accordance with current PS guidelines and include any necessary accompanying paperwork such as the FP34D and invoices as required by the PS.

To promptly forward all invoices and dispensary related correspondence to the practice manager or dispensary manager.

To notify the authorising doctor of any FP10 returns/feedback from the PS so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.

**Equality and diversity**

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including: Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation, particularly the Equalities Act 2010 and UK employment legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Business Aspects**

Ensure team process all prescriptions within appropriate timescales.

Order medication needed, and check off incoming medication.

Ensure all invoices are forwarded onto the Dispenasary Manager in a timely manner.

Operate efficient stock control, appropriate to the needs of the practice, to ensure continuity of supply for patients and minimising wastage through out-of-date stock.

Hold responsibility for opening and closing the dispensary morning/evening and ensuring the dispensary is secure, even if this task is delegated.

**C**ommunicate confidently and professionally over the telephone when dealing with patients, practice staff and partner organisations (other local pharmacies, hospitals, GP surgeries, suppliers and so on).

Cover for annual leave and sickness on occasions (for additional payment over overtime).

**Confidentiality**

Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carer(s), practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Breaching