Peripatetic Branch Manager

3 weeks ago

Suffolk, United Kingdom Appcastenterprise Full time

**Location:Central & East regions**

We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business thatputs people front and centre of everything we do.

Prestige Nursing & Care, part of the Sodexo Group, has provided home care for over 75 years and we have 35 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to ourclients.

We are looking for a dynamic and independent professional with solid operational experience and a flexible, enthusiastic, and can-do attitude to lead our teams and drive improvements across differing sites across the network. You will be leading and supportingbranch teams in ensuring that key business and compliance targets are met and that service improvements are managed effectively. You will be responsible for organising existing branch teams to meet the demands of the business locally, to ensure compliancewith safety quality and regulatory standards and ensure continued success and limit disruption to the business.

As a leading strategic focus is around sustainable growth and maintenance of quality standards and compliance, this is an exciting role with plenty of scope to contribute to the success of the business across a regional network of branches

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture

**ROLE PURPOSE**

The role of the Peripatetic Branch Manager is always to promote Prestige Nursing & Care as well as ensuring that all service improvements and KPIs are met with full compliance in line with quality and legislative standards.

The success of this role will be measured by:

- Achieving full branch compliance
- Branch revenue growth
- Business KPI's met

The role requires a proactive response to building key internal and external relationships. An eye for detail is essential as is knowledge of current care sector conditions and trends.

The role is regionally based with deployment to branches requiring interim support based upon the needs of the business and will require travel regionally and to Head Office

**MAIN RESPONSIBILITIES**
- Manage the daily operation within the branch to ensure a cost effective and efficient service delivery
- To assess branch performance against weekly and monthly targets
- Maintain Registered Manager status as required
- Ensure compliance with ISO and all legislative requirements
- Maintain accurate records
- Manage all branch level complaints and service improvement plans as necessary
- Manage a team of Field and branch staff
- Provide reports to Regional Managers/Head Office as and when required
- Identify training and development needs for all branch staff
- Maintain and improve relationships with existing clients
- Key account management as necessary
- Advising on pay rate changes
- Ensure the effective placement of staff to meet client needs
- Manage the accurate processing of weekly timesheets via Webroster
- On call duties as arranged locally

**GENERAL RESPONSIBILITIES**
- Effect support for branch teams in the absence of a substantive Registered Manager
- Be a champion for internal customer service
- Drive efficiencies and improvements at branch level

**KEY ATTRIBUTES/KNOWLEDGE/SKILLS/EXPERIENCE**
- Confident in promoting the business
- Self-motivated
- Computer literate
- A passion for managing and driving excellence
- Excellent organisational skills
- Excellent leadership qualities
- A commitment to equal opportunities and diversity
- Symmetry between personal and organisational values
- Demonstrates the behaviours associated with Prestige Nursing & Care values

**What we offer in return**:

- A competitive salary
- 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
- An additional day off for your Birthday
- Cycle to Work scheme for our Head Office, Regional and Branch staff
- Long Service Awards
- Work Place Pension
- Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
- Supportive working environment with ongoing learning and development opportunities.
- A friendly, agile and flexible working culture.
- **Prestige Nursing & Care reserve the right to close this role early**_

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