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Customer Service Executive

4 months ago


Magherafelt, United Kingdom Vickerstock Full time

**Job details**:

- Posted 12 April 2023
- Salary Negotiable
- LocationMagherafelt
- Job type Permanent
- DisciplineProfessional Services Jobs
- Reference7655_1681292725
- Contact NameMary Quinn

**Job description**:
**Customer Service Executive
**We are working on behalf of a household name to recruit for a Customer Service Executive on a permanent basis. You will be working with an established team to deliver excellent customer service to customers. Based in Magherafelt.

**Your new role as a Customer Service Executive will include**:

- Providing support for all customer queries
- Providing an exceptional level of customer service, communicating to customers in a professional manner
- Responsible for the administration
- Work as part of a team to prioritise and manage the workload
- Ensure customers are kept up to date, ensuring any issues are escalated to management
- Monitoring of target dates for jobs, tracking updates and job status
- Liaising with internal stakeholders regularly providing accurate and detailed information
- Job completions, updating and reviewing system/data input.
- Inputting codes on completions readying them for invoicing.
- Maintaining standards and processes to reach KPI targets
- To perform the job in accordance with the company's policies and procedures,

**What you'll need to succeed as a Customer Service Executive**:

- 2 years' experience in a busy office environment
- Customer Service experience
- Excellent organisational and planning skills
- Excellent IT Skills - MS office
- Ability to work on own initiative and as part of a team
- Ability to work under pressure
- Strong attention to detail

**What we hope you will do next**:
Contact Mary to discuss this in absolute confidence on 028 9031 3720, or send an updated CV via the link on the page