Knowledge Centre Support Technical Writer

2 months ago

England, United Kingdom MHR INTERNATIONAL UK LIMITED Full time

As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we’re committed to personalised learning paths for every employee to help you, and us, grow.

Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We’re proud to design and develop some of the best business solutions like iTrent and People First to support our customers’ people-related challenges across every vertical.

**Looking for the place where you can belong? Join MHR and help us shape the world of work.**

A brilliant opportunity for an iTrent expert with in-depth product knowledge to lead in the development and maintenance of Knowledge Centre Support.

This is an opportunity to use not only your product knowledge but also your ability to solve complex iTrent user issues, which will assist in enhancing our customers knowledge and enabling them to self-serve.

You will work in tandem with a newly appointed dedicated Knowledge Centre Support Copywriter. You will define, design and document article content for the copywriter to review and amend text, prior to publication.

**You will be responsible for**:

- Working closely with the KCS copywriter to give your input on Support Desk KCS design and structure ensuring content is ‘on brand’ for both iTrent and People First
- Creating clear and concise content, ensuring it is correctly pitched to the audience using visuals and clear instructional design
- Able to communicate complex concepts clearly and precisely
- Revising or rewriting existing content
- Provide final sign off of articles reviewed by the KCS Copywriter, to ensure any copywriting has not interfered with the integrity of the intended message
- Researching and gathering technical information and studying target audiences
- Develop methods to test whether users understand newly developed material
- Collaborating with other departments, such as engineering and product design, to assist you in defining content, including any changes and/or new product developments
- Staying up to date with the latest trends and developments of KCS (including potential use of AI/Chat GPT
- Measure and report on effectiveness of KCS content
- Improve content related to outcomes of the above
- Continuous improvement of KCS
- Provide close guidance to the copywriter, assist in growing their knowledge
- Ability to work to deadlines to meet any defined SLA’s and KPI’s
- Excellent attention to detail

**Benefits to support you personally and professionally**

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

- Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
- 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
- Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
- Discounts and cashback on leisure, travel, technology, fashion, gym memberships, and food
- Monthly employee recognition program and departmental awards
- Referral bonus scheme of up to £2,000
- Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
- On-site subsidised restaurants offering a variety of fresh meals daily
- Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

Schedule:

- Monday to Friday

Work Location: In person

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