Ward Clerk Apprentice

Trevor Gibbens Unit, Maidstone

37.5 hours per week

Apprentice band per hour £4.81

Customer Service Level 2 plus bespoke Business Units

Have you ever thought about a career in Forensic Mental Health Services? Would you like to be part of a CQC rated “Outstanding” service? Do you want to develop your skills, with the backing of a well-developed administration team, and have the opportunity to participate in appropriate training for this role? If your answers are yes, we have Ward Clerk Apprentice vacancy at the Trevor Gibbens Unit in Maidstone.

We are seeking a Ward Clerk Apprentice to join our friendly administration team in an exciting and hard-working role. Your main duties will include:

- Scanning and saving documents
- Maintaining filing systems in line with organisations policies and procedures.
- Maintaining the staff photograph boards
- Updating the supervision trees and lead roles for the wards
- Assisting with ensuring our wards are fully staffed by checking staffing levels daily and putting shifts out to NHSP
- Assisting with ward audits when needed
- Keeping staff informed of their training compliance and escalating when necessary
- To assist with the updating of all noticeboards, staff information folders and staff induction packs
- To maintain strict confidentiality at all times
- Assisting with arranging and facilitating interviews for ward staff during absence
- Working with the wards towards CQC, NHSE and CQUIN requirements when necessary
- Work alongside the Ward Clerk across six wards in a variety of tasks to provide nursing staff with valuable support

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

The Ward Clerk Apprentice is a key member of the administration team and will have continuing responsibility to:

- Deliver an effective and competent level of work under the guidance and supervision of the ward admin team and the ward management team.
- To communicate with staff, managers and patients, both written and verbally in a professional, sensitive and courteous manner, maintaining confidentiality at all times.
- To attend regular meetings with the supervisor and assessor and attend training sessions leading to an Apprenticeship Certificate in Customer Service. This consists of a National Vocational Qualification, a technical certificate and key skills.
- Assist the Band 2 Ward Clerk with managing the shared inbox and taking on tasks that are delegated
- Remain calm when faced with changing or challenging situations