Support Worker

1 week ago

Lowestoft, United Kingdom Access Community Trust Full time

**Closing date: 2nd June 2024**

Operating for over 45 years, Access Community Trust is a multi-award-winning charity and provider of housing, youth services, health/well-being and employability services across Suffolk and Norfolk, and has recently been named the 2nd best charity to work for in the UK. Our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception.

**Hours**:22.5 hours per week which includes evening and weekend working

**Pay**:£23,400 per annum (pro rata for part time working) which is equivalent to £12 per hour

**Purpose Statement**

Access Community Trust provides housing support to residents which is heavily focused on working them to provide personal resilience and skills to be able to live independently within the community. Each referred individual should be supported in a way which encourages residents to be empowered and to help build independence. A key part of gaining independence is being able to maintain an ability to live independently in the community and the role will focus on enabling our customer to build the skills and resilience to achieve this.

**Principal Responsibilities**

The key responsibilities will require the postholder to work proactively and reactively with their caseload, ensuring regular key working sessions, risk assessment updates and connecting clients with internal and external support mechanisms which help to enrich the customer’s journey and successful move-on.

**Performance Indicators**

Key indicators are focused on the regular engagement with residents and their progress within their own individual journey up to and including move-on outcomes.

**Experience**

**Key objectives and responsibilities**
- To undertake proactive and reactive duties to ensure the project is secure and safe for the comfort and wellbeing of all residents and staff and/or visitors.
- To undertake suitability assessments in line with funding and organisational criteria.
- To help residents develop their independence through providing support, advice and guidance within a user-led framework and style. This will also include internal and external stakeholders and support providers.
- To proactively engage with internal and external stakeholders so as to check, monitor and report progress of interventions and ensure client progress is maintained and reviewed.
- To be able to provide reactive support when necessary to help the resident through difficult and negative times and provide encouragement on progress so that their journey to independent living is still a positive one.
- To work with customers in accordance with organisation procedures and processes including GDPR and safeguarding.
- To encourage and record client opinions, views and feedback to ensure customers feel empowered to drive a review and improve model.
- To keep up to date with all relevant information within the place of work. This will include resident focused and building focused information and developments as well as more generic information, for example Health and Safety
- To ensure residents keep to their basic commitments regarding (where applicable) payment, engagement, progress and respect to other residents and staff.
- To alert senior staff to issues regarding the resident such as non-payment, non-engagement and any other concerns such as safeguarding.
- To support the day to day running of the residence through undertaking tasks relating to clearing rooms and making them ready for new tenants.

**Person Specification (Essential/Desirable)**

**Experience**
- Applicants must have previous experience of working within a supported accommodation environment and supporting vulnerable people / families with issues relating to financial hardship, homelessness, mental health and substance misuse (D)
- Applicants must have a detailed knowledge of services and support available to vulnerable people in need and a thorough understanding and commitment to Safeguarding (D)
- Applicants must hold a working knowledge of health and safety (within a supported accommodation environment and within the community) where lone working is applicable (D)
- Applicants must hold a working knowledge of health and safety (within an accommodation environment and within the community) where lone working is applicable (E)

**Qualifications**
- A thorough knowledge of housing support (D)
- A professional qualification in housing, social work, community work or similar area of work (D)
- Significant lived experience within factors which relate to our customers. This can include knowledge of substance misuse, the welfare system, homelessness, long term unemployment, mental health, financial hardship (D)

**Work-Focused Skills**
- Applicants should hold a current driving licence and have the use of a car (D)
- Applicants should have excellent inter-personal and communication skills and must be able to work within a multi-disciplinary te

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