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Production & Customer Service Support Co-ordinator

4 months ago


Craigavon, United Kingdom Ulster Carpets Full time

To support Production, F&A and Customer Services in service related tasks with particular responsibilities for Hand Trial/Woven Sample Despatch.

**Key Duties**:
Ø Provide efficient and effective hand trial despatch service

Ø Assist with hand trial priority requests

Ø Despatch custom colour tuft requests and as required assist in the making of the tufts

Ø Organise the despatch of custom tuft boxes

Ø Follow department retail order processing procedures

Ø Respond effectively to incoming customer calls by telephone or mail with appropriate follow up, offering support to ensure customer service levels are maintained

Ø Provide support in the communication process between sales and support services

Ø Liaise directly with customers

Ø Respond effectively to customer complaints

Ø Provide support to Field Sales Executives as necessary

Ø Support the Procurement Manager with appropriate admin duties

Ø General administration duties as required

Ø Flexible to provide support as required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
Procedures in place

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Admin Experience/Order Processing: 1 year (preferred)

Licence/Certification:

- Clean Driving licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: PCS0223