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Production & Customer Service Support Co-ordinator
4 months ago
To support Production, F&A and Customer Services in service related tasks with particular responsibilities for Hand Trial/Woven Sample Despatch.
**Key Duties**:
Ø Provide efficient and effective hand trial despatch service
Ø Assist with hand trial priority requests
Ø Despatch custom colour tuft requests and as required assist in the making of the tufts
Ø Organise the despatch of custom tuft boxes
Ø Follow department retail order processing procedures
Ø Respond effectively to incoming customer calls by telephone or mail with appropriate follow up, offering support to ensure customer service levels are maintained
Ø Provide support in the communication process between sales and support services
Ø Liaise directly with customers
Ø Respond effectively to customer complaints
Ø Provide support to Field Sales Executives as necessary
Ø Support the Procurement Manager with appropriate admin duties
Ø General administration duties as required
Ø Flexible to provide support as required.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
COVID-19 considerations:
Procedures in place
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Admin Experience/Order Processing: 1 year (preferred)
Licence/Certification:
- Clean Driving licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Reference ID: PCS0223