Prescribing Clerk

**About the Role**:
Queens Park Group Surgery_ _has an opportunity for a prescribing clerk to join our busy prescribing team, at the heart of our patient care service. This role is offered on a full-time basis and is based at the Village Medical Centre.

Work with the prescribing team and other members of the surgery and healthcare professionals to provide a first-class prescribing service to our patients. Provide the first point of contact for patients and other stakeholders/ and provide excellent administrative support.

The main responsibilities of the role include:

- Process routine prescription requests within 48 hours of receipt
- Manage prescription queries accordingly
- Receive calls from our prescription telephone line from patients
- Liaise with the prescribing clinical team on any areas of concern.
- Liaise with the medicine management team relating to routine queries
- Ensure that actions are taken where permitted to improve the repeat prescribing process.
- Receive, check and print repeat prescription requests.
- Ensure that patients are notified immediately of any medication changes.
- Check workflows/tasks daily to ensure backlog is kept to a minimum and notify relevant staff
- Receiving and making telephone calls as requested
- Dealing with queries regarding services offered by the practice
- Arranging appointments for medicals and other non-routine appointments
- Directing patients to the appropriate healthcare professional within the Practice, e.g. Doctor, Specialist Nurse, Nurse Practitioner, Practice Nurse, Healthcare Assistant
- Calling patients to arrange for routine appointments, e.g. for immunizations, asthma checks, diabetes checks etc

Please see full job description attached.

All applicants should have:

- Good telephone and inter-personal skills
- Ability to maintain confidentiality
- Ability to work with a methodical and careful approach
- Ability to remain calm under pressure
- Good standard of general education
- NHS or medical/healthcare experience preferred

**About Us**:
We are a very long-established practice, working on two sites in Bedford, looking after 12,500 patients.

Supporting your work life balance and professional development is important to us so we will be happy to discuss any requirements for flexible working, we can offer the following benefits:

- Competitive salary based on experience
- Supportive and friendly environment
- Flexible working hours
- Peer support
- CPD support with training and development
- Extra pay for holiday cover
- NHS Pension
- Study leave
- Free on-site parking
- Maternity and sick pay
- Childcare vouchers
- Cycle to work scheme

**Disclosure and Barring Service Check