Luggage Porter

2 weeks ago


London, United Kingdom Como Metropolitan London Full time

Property: COMO Metropolitan London

Position: Day Porter

Division: Front Office

Department: Concierge

Position Reports To: Head Porter, Concierge, Senior Concierge, Assistant Head Concierge, Head Concierge and Front Office Manager

Tasks/Responsibilities:
Objective:

- To provide an efficient, polite and courteous service on arrival and departure of guests in the Hotel. To be a part of a team of people with passion and style, delivering caring and professional service. To have a high degree of guest recognition and to be able to assist hotel guests with bags and messages in a professional manner.
- To ensure every guest receives service that is consistent and in line with COMO Metropolitan London’s mission statement and required LQA Standards.

Function:

- Attend briefings before the beginning of each shift. Attend meetings and training sessions when required.
- After receiving a Spectralink phone to alert telecoms of the phone number in order to log on to triton.
- To keep your Supervisor informed of your whereabouts at all times.
- Keep the Lobby in an orderly state, ensuring all areas are tidy, clean and well kept.
- Greet, assist and direct people when arriving or departing the hotel in accordance with the standards set by LQA and by the Company.
- Assist arriving/departing guests with their luggage in accordance to LQA Standards.
- Handle, log and store luggage accordingly.
- Assist Doormen in all aspects of their job whenever required or possible in accordance to LQA standards.
- Be familiar with Hotel products and all departments within the Hotel.
- Have a good knowledge of surrounding areas.
- Be fully conversant with fire and emergency procedures.
- Adhere to the grooming standards of the Hotel.
- Assist with any other duties as is reasonably required.
- At the end of shift logging traffic sheet to be handed in to designated folder.
- Prepare handover for next shift using Porter’s daily checklist and clear explanation.
- Perform all LQA standards required on shift.

Extra Duties:
From time to time you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security.

**Job Types**: Full-time, Permanent

**Salary**: £25,200.00 per year

**Benefits**:

- Canteen
- Flexitime
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Tips

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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