Retail Assistant

7 months ago

Glasgow, United Kingdom British Heart Foundation Full time

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?

Look no further - join us as a Retail Assistant in Glasgow (Forge Retail Park)

This is a part-time role working 21 hours per week in one of our busy home & fashion stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

**What does this role involve?**

As a Retail Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E-Commerce team to maximise online sales
- Ensure the shop floor is always well stocked
- Engage with customers, providing exceptional service and promoting our charity’s mission
- Work in line with safety regulations by promoting health, safety and wellbeing in everything you do
- Identify unsaleable donations for recycling
- Keep the stockroom organised and tidy

Please note, a majority of your time will be spent behind-the-scenes in our sorting room. The role can be physical demanding as you will be shifting through the generous donations our supporters have given us.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

**What are we looking for?**
- Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service
- You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
- Ability to work well under pressure and on your own initiative in a dynamic and fast-paced environment
- Attention to detail in everything you do
- Positive, creative, confident, customer service focussed and passionate about sustainability

**What’s important to us?**

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever - because the cures and treatments we need are in sight. You could be part of getting us there sooner

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

**Why join the BHF?**

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

- 38 days annual leave (plus the option to buy and sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discount options for gym membership
- Discounts with a range of retailers

**Ready to apply?**

To apply, please follow these simple steps:

- Click the **“Apply”** button below.
- You’ll be seamlessly redirected to the **BHF Careers page**.

**What do I need to know?**- **Sponsorship**:Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

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