Pathway Volunteer

**DO SOMETHING AMAZING AND VOLUNTEER TODAY**

Newquay Foodbank is looking for Pathway Volunteers. This is a key role for the Foodbank in offering a listening ear without judgement and supporting people to access the right services where applicable.

**Why we want you**:
Newquay Foodbank was founded in 2011 by the community and we work to distribute food and essential items to people in Newquay, and surrounding areas, who are unable to make ends meet. We are a volunteer led organisation and rely on the skills that people from outside our organisation can bring. We are committed to ensuring that people who visit foodbanks are feel cared for and supported. The role of Pathway Volunteer means you will offer a listening ear without judgement and support people to access the right services where applicable. This is a newly developing team and an exciting time to join us if you like to shape the future. You may have had a background in supporting others in a voluntary, statutory or paid role, or you may be completely new to this but know you have the skills required.

**What will you be doing?**
- Initiate conversations with people visiting foodbanks either in person or on the phone
- Signpost or refer to our Citizen’s Advice Financial Inclusion officer and/or other services
- Taking digital notes, using our online portal to ensure foodbank users do not have to repeat their story many times
- Support foodbank users through the referral process

**The skills you need**:

- Organised and able to complete tasks accurately with good attention to detail
- Good understanding of IT and the ability to use an online system with training
- Empathetic manner with an ability to listen and engage with people from a diverse range of backgrounds and experiences
- Ability (with training) to notice common opportunities for understanding a person's issues more deeply and/or to enable a better understanding of the issues faced
- Ability to get on with others and be part of a team as well as completing some tasks independently
- A willingness to learn about our organisation and our place within the Trussell Trust and align to our campaigns

**What’s in it for you?**
- Have an enjoyable experience while volunteering for a nationally recognised organisation
- Full induction and training required to undertake your role
- Access to Tempo Time Credits, earning rewards for your volunteering
- Reimbursement of out of pocket expenses
- A Newquay Foodbank uniform
- Learning new skills and utilising your existing skills to make a difference to the community
- Meet new people and be part of a motivated organisation who share your passion to achieve social justice

**By volunteering with Newquay Foodbank, we ask that you**:

- Treat all foodbank users with dignity and respect, whilst maintaining confidentiality as set out in our Confidentiality Agreement
- Read and abide by the Newquay Foodbank’s Policies and Procedures, including agreeing to and attending any training required to undertake your role
- Meet time and other commitments as agreed

Newquay Foodbank is a member of the Trussell Trust and is a registered Charity (Charity No.1190483) which supports individuals or families who find themselves in food poverty.

**Job Types**: Part-time, Volunteer

**Salary**: £0.01 per hour

Schedule:

- Day shift

Work Location: In person

Reference ID: SC-072022