Japanese Speaking ヘルプデスクエンジニア
1 month ago
YC45172
【職務内容】
・第1レベルのトラブルシューティング、およびエスカレーション窓口としてのサポート
・ネットワークとPCの導入・最適化・環境設定
・PC/ネットワーク/デスクトップ・セキュリティ要素の設定
・移行計画と実行 PCとコールセンターシステムのサポート(サーバーを含む)
・ベンダーとの交渉や管理
・新機能・サービスの開発と実装
・PC/デスクトップ・セキュリティ・システムの確立と停止
・プロジェクトやサービスのスケジュール管理
・安全なオペレーションの維持、環境整備
プロジェクトや保守契約業務で必要な場合の顧客先訪問、会議参加
・ラインマネージャーへの定期的な状況報告
・各部署や顧客との業務フロー調整
・その他アドホックな業務
・必要に応じた出張
【応募要件】
・カスタマーサービスの経験
・Microsoft WIN 10/11、アンチウイルス、Microsoft 365、Windows Server、AD管理、仮想化、クラウド(AWS、Azure)、Office/Mailer、スイッチ/ルーター/IPT、Box、リモートアクセス(SSL-VPNなど)、ファイアウォール製品などのPCソフトウェアに関する幅広い知識・経験をお持ちの方
・ビジネスレベルの高い日本語力・英語力保持者
・技術的な問題に関する様々な電子メールや電話による問い合わせに対して、調査し、答えを導き出すことができる方
・時間管理が出来、マルチタスクにも対応でき、細部にまで目を配ることができる方
・EMEAの全てのカスタマーサービス分野に携わり、サポートできる方
【給料】
経験に応じて£32Kまで検討可
※交通費(Zone 6まで)支給あり!
【雇用形態】
正社員雇用
【勤務時間】
月-金 8:00-16:00 / 09:00-17:00(週35時間)
週3日オフィスのハイブリッド勤務
【勤務地】
ロンドン中心部(顧客先業務が中心、在宅勤務含む)
【ビザ】
英国でビザのスポンサーなく就労可能なビザをお持ちの方のみご応募可能です。(在学中の学生ビザをお持ちの方からのご応募は残念ながら受け付けておりません。)
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