Prescription Clerk

Overview If required answer telephone enquiries from patients and pharmacies promptly and politely. If required deal with face-to-face enquiries from patients in a calm, prompt, and sensitive manner. Gather sensitive information from patients and record information in their clinical notes. Treat patients with sensitivity and respect.

Work in a manner that supports the PCN clinical pharmacists and pharmacy technicians. Supports the practice in managing all repeat prescriptions within 48 hours. IT Use the clinical IT system to generate medication requests. Update the medical notes in a timely manner.

Using the Bosvena Health database, record all engagements, including start and end time and details such as type of support and information discussed. Complete all mandatory training, participate in education programs, and actively engage with learning and development opportunities. Alert other team members to issues of quality and risk. Contribute to an effective team by reflecting on own and team activities, contributing to team meetings and other avenues to improve the teams performance.

Communicate effectively with others. Attend team and staff meetings and attend practice updates to ensure competency. Other Work flexibly Monday to Friday as agreed with the practice management, following a regular work pattern. Work ad-hoc evenings and weekends with prior agreement if required.