Payroll Specialist Ii

Position Summary/Objective

The Payroll Specialist II's primary responsibilities include full service payroll processing for the high level managed payroll customers, customer interaction to solve and/or triage customer initiated inquiries via the OneSource ticketing system, roles and final settlement activities in an outsourcing environment. The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think “outside the box” to problem solve for the client. This role is for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.

Essential Functions/Duties/Responsibilities
- Provides outstanding payroll services support
- Monitor tickets daily to ensure Service Level Agreements and high class client satisfaction levels are being met
- Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified
- Frequent direct customer contact - initiate and maintain client relationships
- Create and maintain standard operating procedures for the managed payroll clients
- Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meetings
- Provide training to newly implemented clients on Workday and OSV Payroll Processing
- Assist with configuration of pay components and reports necessary for use by the client
- Assist with testing as applicable with newly implemented clients
- Interfaces directly with clients to identify/resolve all payroll processing issues
- Leads/supports special projects as assigned by Management
- Act as main point of contact through payroll deployments and cut over to managed services

Competencies

TBC - Based on the establishment of an OSV EMEA Competency Framework

Supervisory Responsibility

This role does not have supervisory responsibilities. An important aspect of this role is supporting the Managed Payroll Administrator ensuring the completion of customer payrolls

Qualifications and Experience
- CIPP Certified Payroll Professional certification required (at time of hire or within 6 months)
- Associates degree or higher (or experience equivalent)
- 3 Years + payroll experience

Preferred Skills
- Strong customer service skills
- Ability to maintain professionalism when dealing with challenging customers
- Detail oriented with strong analytical skills
- Able to work independently in a team environment
- Strong written and verbal communication skills
- Able to build effective working relationships with team members from different functional areas
- Expert in MS Word & Excel.

LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.