Service Owner
3 weeks ago
Overview:
**Looking for the job of your dreams? If this is the case, you have come to the right place. We're seeking for a skilled individual to join our Information & Technology Services division**
Information & Technology Services (iTECS) is a Division within Scottish Government and part of Digital Directorate. It is headed by the Deputy Director for Digital Operations and has responsibility for delivering corporate ICT (Information and Communications Technology) services for the Scottish Government and over 50 other government bodies as a shared service; approximately 22,000 customers.
The post could be undertaken as a full-time role or by a non-standard working pattern. The role will be part of the DDaT professional group.
**_
Our Approach_**
Our success is based on trusting and empowering our teams - encouraging flexibility and freedom to deliver.
**We value**...
- Innovation - committing to changes in established practice which can improve outcomes.
- Collaboration - working in multi-disciplinary teams, learning from, and supporting each other; debating constructively and committing to solutions.
- An Agile approach where we put users first understanding and meeting their needs through user research and design.
- Continually improving through iteration based on testing, measuring and feedback.
- Being valued for your perspective and work.
- Being supportive and being supported.
- Diversity in the perspectives we bring to our work and colleagues who we work with.
**HOW DOES IT FEEL TO WORK HERE?**
**_
** _**_Service Owner_**_**_**
- “It’s brilliant to work on developing a service that enables Scotland’s Public Sector to deliver quality services to the people who live and work here. It’s a fantastic team who are clever and motivated and care for each other and the success of the service”._
Hear from colleagues discussing Digital Careers at Scottish Government.
**Responsibilities**:
**HOW WILL I SPEND MY TIME?**
As a service owner, you are responsible for the quality of your service; taking a portfolio view, bringing together a large virtual team of colleagues from different areas to design, build, deliver and manage end-to-end services that include multiple products and channels. As a service owner, you are responsible for the quality of your service. The service owner works with an agile, multi-disciplinary team to deliver a design-led approach from the start, bridging traditional disciplines and team structures to bring together virtual teams with a shared goal.
You will be required to work laterally across your organisation and assume collective responsibility for shared divisional and wider directorate priorities. Service Owners are empowered to make decisions on their services. You will belong to the Products and Delivery practice family and be expected to support the development of it.
**At this level, you will**:
- Make sure the necessary business processes are designed, developed, and followed in line with the organisation’s Digital Strategy.
- Establish and participate in the governance of the service, including acting as a point of escalation for the delivery teams.
- Build and flex the capacity and capability to deliver a service,
- Take the lead in ensuring policy makers and service delivery work together throughout the design, build and delivery of the service.
- Own or manage the budget and allocate funding to areas of the service based on your decisions about priorities.
- Communicate the benefits and performance of your service.
- Ultimately be responsible for the successful delivery and continuous improvement of the service.
- Contribute expertise to the Service Owner community
**Your main responsibilities will include**:
- Coach and lead teams in Agile and Lean practices, determining the right approach for the team or the project.
- You can think of new and innovative ways of working to achieve the right outcomes and build consensus with stakeholders for your proposed approach.
- You can act as a recognised expert and advocate the approaches proposed, continuously reflecting on the work of the team, and constructively challenging them to improve processes and delivery.
- You can identify and implement solutions for assisted digital.
- You can develop an Agile business case and own and iterate it throughout the product life cycle.
- You can develop benefits with others within the portfolio.
- You can understand the granularity of financial costs per sprint and the value delivered.
- You can recognise when it is right to move forward and when it is right to stop.
- You can recognise the appropriate deliverables and the right people to meet them.
- You can work with other Agile delivery operations throughout the product life cycle.
- You can plan and engage with the appropriate stakeholders at a particular stage in the project.
- You can keep abreast of industry best practice and can cascade ways of working.
- You can make operations efficient. You can act as t
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