Retail Team Leader
7 months ago
**Job Title**:Retail Team Leader
**Location**: Leeds Castle, Kent
**Department**: Retail
**Reports to**: Head of Retail
**Position Type**: Full-Time - 40hrs per week - £26200 per year
**Summary**: The Retail Team Leader will be responsible for supporting the duty retail manager as they are overseeing the daily operations of the site, ensuring that sales targets are met, units are stocked throughout the day, and providing exceptional customer service. This role involves leading a team of general sales assistants, coordinating with the retail manager, and ensuring a seamless and enjoyable experience for daily visitors and customers.
**Key Responsibilities**:
**Team Leadership**:
- Lead, motivate, and mentor a team of general assistants across the site to achieve set daily individual and team sales goals.
- Conduct morning team briefings and meetings to communicate daily goals, rota’s updates, and best practices.
- Assist in the recruitment, training, and development of new staff members.
- Be prepared to work early mornings and late evenings on occasion throughout the year, as the sites events dictate
**Customer Service**:
- Ensure high levels of customer satisfaction through excellent service.
- Handle customer inquiries, and feedback in a professional manner.
- Resolve any issues that arise quickly to maintain customer trust and loyalty.
**Sales and Performance**:
- Monitor sales performance and implement alongside the relevant department managers strategies to meet or exceed targets.
- Analyse sales reports and metrics to identify areas for improvement.
- Assist in the development and execution of promotional activities and sales events.
**Site Operations**:
- Oversee daily site operations, including opening and closing procedures.
- Ensure the store is clean, organized, and well-stocked always.
**Compliance and Safety**:
- Ensure compliance with company policies and procedures.
- Maintain a safe and secure working environment for staff and customers and monitor the space around and you and practices all should be working to.
- Report any safety hazards or incidents to the site Head of Retail and deputy manager on immediate finding or reporting.
**Merchandising**:
- Ensure that advertising and customer notices, prices and labelling is displayed attractively and in accordance with company standards.
- Coordinate with the retail Hea of Department to create appealing displays.
- Assist in receiving and organizing stock deliveries, ordering stock, stock counts, and delivering stock to units.
**Previous experience of working in a fast paced, retail environment, with a food offering, and food and health safety at the front of what you do is advantageous**
Pay: £26,200.00 per year
**Benefits**:
- Company pension
- Life insurance
Work Location: In person
Reference ID: GR/RTLLC
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