Collections Operations Manager
2 weeks ago
An exciting opportunity has arisen to join a market leading financial services business, based in Manchester City Centre. Due to business growth, they are looking for a Collections Operations Manager, to lead a team who suppporst customers with their financialwellbeing
**Client Details**
Our client, based in Manchester City Centre is a market leading financial services business. They are on the look out for a Collections Operations Manager to lead their collections team
**Description**
The Collections Operations Manager will be responsible for:
- Manage day to day operations of Collections team and act as an escalation point for team queries.
- Manage the implementation of arrears, forbearance/collections and vulnerability procedures.
- Handle escalations from the Customer Service team and provide practical advice on required actions, and be willing to get hands on with customer queries in the early days.
- Support the optimisation and update of existing collections processes, systems and procedures.
- Liaise with the underwriting and lending policy teams to improve overall strategy and risk appetite
- Liaise with the other teams to improve customer experience and automate processes.
- Produce Management Information for the business.
- Lead scaling of the team in line with business growth
**Profile**
The successful Collections Operations Manager will be/have:
- Experience leading a collections/financial wellbeing team
- Positive can do attitude
- Strong interpersonal skills
- Strategic thinker
- Great communicator
**Job Offer**
Salary on offer £40k - £45k
Great opportunity with hybrid working
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