Area Revenues Officer
1 month ago
**About The Role**:
- **Grade E £27,344 - £29,439 per annum**:
- **37 hours per week**:
- **Fixed term - 1 year**
Tewkesbury Borough Council Revenues and Benefits Department are looking for a customer focused individual for a 12-month fixed term period, to assist with the administration of Housing Benefit and Council Tax Reduction.
Our work is varied and covers the assessment and administration of schemes that provide financial help and support for those in need.
Specifically, the teams are responsible for the delivery of:
- Housing Benefit which we administer on behalf of the Department for Works and Pensions.
- Council Tax Support which is a local scheme that helps residents with their Council Tax charges.
**Are you looking for a new challenge, if so, then why not join our Benefit Service?**
We are looking for a pro-active, motivated individual who, after a period of training, will be responsible for the assessment of Universal Credit and Housing Benefit claims and Local Council Tax Reduction.
You will work as part of a team of Benefit Officers to ensure prompt and accurate processing of claims on our Revenues and Benefits and document management IT systems.
Main duties and responsibilities include:
- Process all benefit claims, including students, joint tenants, Universal Credit, second adult rebate and the self-employed.
- Ensuring that claim forms are completed fully and accurately, and all information has been received in accordance with the appropriate benefit legislation.
- Provide an effective and efficient customer service in line with the Council's Customer Care Policies.
- Corresponding with benefit claimants, Job Centre Plus, the Department of Work and Pensions, employers, registered social landlords, hostels, private landlords, the council tax Section and any other organisations to obtain information required to assess benefit
If you have good customer service skills, a basic knowledge of welfare reforms: in particular the effects of Universal Credit on Housing Benefit and Council Tax Support and are used to working in a fast-paced changing environment, then this is the role for you.
**Closing Date: Sunday, 10 September 2023**
**Proposed Interview Date: Wednesday 20 or Thursday, 21 September 2023**
**About Us**:
In return we offer:
- Up to 30 days annual leave
- Agile working arrangements
- Convenient office location close to the M5 with free parking
- Opportunity to join the Local Government Pension Scheme
- Potential career progression
- 20% discounted membership at the local leisure centre
Find out more about us and the benefits of working for us by clicking here.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.
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