IT Helpdesk Graduate

**IT Helpdesk Graduate**

Some work on specific projects may also be required as projects require.

The role will also require working on a shift rota basis to cover certain business as usual activities which are undertaken by the IT team covering the hours 8:30 - 19:00, also once trained, covering IT end of day duties and on call on a team rota basis.

**About the role**

This role will be responsible for the 1st line helpdesk support, resolution of issues where possible and progression of tickets to appropriate team members as required.
- General PC knowledge providing technical support for internal business users (Windows 10/11/2022 server, Microsoft Office).
- Provide desktop hardware support and resolution.
- Provision of equipment for new staff.
- Ability to troubleshoot and provide resolution of incidents.
- Answering and logging of calls to helpdesk system.
- Effectively monitor the status of incidents reported escalating to Infrastructure and Helpdesk Manager as necessary to ensure interruptions to service are resolved in a timely manner.
- Coordinate IT business information/activity including interpretation of technical documentation.
- Produce good quality documentation and written reports.
- Support members of staff with requests and provide solutions to general MS office issues.

**Skills/Experience**

**Technical requirement**:

- A level of experience in an IT desktop support role for Infrastructure and desktop systems.
- Installation and upgrading of PC software on Windows 10/11.
- Basic knowledge of networking (TCP/IP, DNS, DHCP) and network devices, switches, networked printers.
- Approachable and comfortable dealing with people from all levels across the organization.
- Confident telephone manner and able to provide remote support.
- Friendly, flexible, can-do approach.
- Logical thinker with a strong ability to problem solve.
- The ability to work unsupervised, under own initiative prioritising work to strict deadlines.
- Attention to detail and a good team player.
- Able to act with skill, due care, diligence and integrity at all times.
- To be committed to the resolution of issues in demanding timescales sometimes requiring additional effort and hours.
- Windows permissions and access control.

**Why join IT?**

**Why work with The Access Bank UK Ltd?**

At The Access Bank UK we are committed to helping our employees reach their full potential through providing continuous learning opportunities and the tools and training to help them grow.

We encourage a sense of individual ownership whilst fostering team spirit and are firmly committed to the diversity of our workforce. We are proud to have achieved the **Investors in People Platinum** accreditation, which is recognised across the world as a mark of excellence.

We are guided by our **Core Values**:

- Excellence
- Innovation
- Passion for Customers
- Professionalism
- Empowered Employees
- Leadership

This exciting opportunity is supported with an attractive reward package.

**Salary**: £25k
- As an equal opportunities employer, The Access Bank UK Ltd is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership_