Customer Service Assistant

3 weeks ago


Richmond, United Kingdom Bandai UK Full time

**Position Customer Service Assistant**

**Reports To** Customer Service Supervisor

**Location** Richmond upon Thames/Hybrid remote working

**Responsibilities**:

- Support achieving monthly Amazon sales targets
- Processing all orders received from Amazon and ensure that orders are picked, packed, and shipped on time, in full
- Liaising with our 3PL warehouse, advising of required product rework in advance of despatch
- Monitoring backorders ensuring that they are despatched upon stock becoming available
- Work to resolve any issues that prevent the 3pl distribution centre from despatching customer orders
- Work alongside the Amazon sales team ensuring that stock is reserved / released as required
- Tracking stock on allocation and that Sales Orders are within the volumes issued by the business
- Support the set-up of new listings across retailers through

a. creation of new line forms

b. shipment of samples to retailers
- Service ad-hoc retailer requests e.g., completion of web data forms
- Servicing retailers with product images to be used online and in catalogues
- Supporting Operations team in periods of high workload and holiday / sickness
- To undertake any ad hoc tasks as directed by your manager

**Skills and Qualifications**:

- Excellent attention to detail
- Strong time management skills
- Communication skills with both colleagues and customers (written and verbal)
- Organisation skills
- Experience working in import logistics preferred
- Knowledge of logistics systems, ideally within a retail distribution setting
- MS office

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- RICHMOND: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in RICHMOND


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