Application Support
6 days ago
Avanti Recruitment is in partnership with a leading Fintech who specialises in cashless payments, who are looking for an App support analyst to provide support for their school services. They are a market-leading service provider to over 11,000 schools andacademies and more than 200 local authorities in the UK. They offer a range of flexible tools that allow schools to save time and money and enable over 3 million parents across the UK to have control and confidence when dealing with school payment mattersfor their children.
Knowledge of SQL Server and SQL scripting is essential.
Your Responsibilities
- Diagnose and resolve issues by carrying out root cause analysis.
- Be proactive in flagging, escalating, and owning the resolution of site reliability and performance issues across our digital estate.
- Review, update and create documentation for standard or any bespoke working procedures.
- Work closely with support and development teams to accelerate delivery of our service to business.
- Ability to work collaboratively in small teams.
- Able to present and discuss alternative solutions to problems.
- Harness the insights provided by our monitoring solutions to inform where improvements should be made.
About you
- You have a 'Can do’ attitude with excellent problem-solving skills.
- Ability to query data using SQL scripts adhering to best practices so you must understand SQL.
- You have experience in using remote support tools.
- Experience in working with schools MIS like SIMS is desirable.
- You have excellent verbal and written communication skills and work well with others.
- ITIL foundation is desirable.
- You are highly motivated and proactive, with a positive attitude and desire to leave things better than you found them.
- You are a strong team player and can work independently without constant management.
- You can work well under pressure to respond quickly to any production issues and find meaningful workarounds until a release can be made.
- You are flexible and adapt readily to changing priorities and working practices.
In return, you can work remotely 2 days a week with 3 days working onsite. 25 days holiday plus bank holidays. Free onsite parking. An optional to join the private healthcare scheme. Group life insurance at 4x the salary and an optional pension scheme.
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