Head Waiter/ Restaurant Shift Supervisor

7 months ago

Beaconsfield, United Kingdom Browns Restaurant Full time

Join the Browns Brasserie family, a beloved city center icon since 1973. Imagine iconic landmarks, signature cocktails, and quintessentially British Brasserie cuisine, all served with a touch of class and exceptional hospitality. If you bring that touch of 'Class' to the classic, we're eager to connect with you. From the minute you walk through our doors, your experience sets the tone. You'll seamlessly orchestrate everything to ensure our guests and teams have an unforgettable time.

Why Browns Brasserie?
- We've been a city center favorite since 1973, offering landmark views, signature cocktails, and classic British Brasserie dishes with exceptional service.
- If you embody the essence of 'Class' in classic, we want you on our team.

What's in it for you?
- With Mitchells & Butlers, your career journey doesn't stop at your first role. Last year alone, we promoted over 150 Assistant Managers to General Managers.
- Enjoy a generous 33% discount across all our brands for delightful dining experiences, whether it's a romantic evening at Miller & Carter, a family roast at Toby Carvery, or a vibrant city hangout at All Bar One.
- Additional perks include a pension plan, 25 days of paid holiday, high-street shopping discounts, and even free shares. Plus, we offer a free employee helpline for life's challenges.

What will you be doing as a Shift Supervisor?

**Supervision and Leadership**:

- Provide leadership and guidance to the restaurant staff during assigned shifts.
- Delegate tasks and responsibilities to team members, ensuring smooth operations.
- Motivate and inspire team members to deliver exceptional customer service.

*

**Staff Training and Development**:

- Conduct training sessions for new hires and ongoing training for existing staff.
- Foster a positive and collaborative work environment.
- Provide constructive feedback and coaching to enhance team performance.

**Shift Coordination**:

- Oversee the overall flow of operations during the shift.
- Coordinate with other supervisors, managers, and staff for effective communication.
- Ensure that all team members are aware of their roles and responsibilities.

**Customer Service**:

- Monitor and maintain high standards of customer service.
- Address customer concerns and complaints, seeking resolutions promptly.
- Lead by example in providing excellent customer service.

**Quality Control**:

- Ensure that food quality, presentation, and service meet established standards.
- Conduct regular checks to maintain cleanliness and sanitation throughout the restaurant.
- Monitor inventory levels and report any shortages or discrepancies.

**Cash Handling and Financial Accountability**:

- Oversee cash register operations and transactions during the shift.
- Reconcile cash drawers and complete daily financial reports.
- Collaborate with management on financial goals and cost-control measures.

**Problem Resolution**:

- Address and resolve any issues or conflicts that arise during the shift.
- Communicate effectively with both front-of-house and back-of-house staff.
- Escalate significant issues to higher management as needed.

**Adherence to Policies and Procedures**:

- Ensure compliance with company policies, procedures, and industry regulations.
- Enforce health and safety standards to maintain a secure and clean environment.
- Uphold quality control measures in food preparation and service.

**Scheduling**:

- Assist in creating and managing employee schedules.
- Monitor staff attendance and address any attendance-related issues.

**Communication**:

- Effectively communicate with kitchen staff, servers, and other team members.
- Relay information about specials, promotions, and any changes in procedures.

**Inventory Management**:

- Monitor and manage inventory levels for supplies, ingredients, and equipment.
- Collaborate with management on ordering and restocking needs.

**Team Collaboration**:

- Work collaboratively with other shift supervisors and management.
- Assist in the coordination of special events, promotions, and marketing efforts.

What do you need?
- Previous experience and confidence in managing a team.
- A genuine passion for hospitality.
- A track record of providing outstanding service.
- Effective communication skills.
- The readiness to handle anything the day brings (figuratively, not literally).

If you're ready to contribute your expertise and passion to our vibrant team, we look forward to hearing from you

**Job Types**: Full-time, Permanent

**Salary**: £11.00-£15.00 per hour

**Benefits**:

- Employee discount
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Tips

Work Location: In person

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